1. Developing a Scorecard July 2013
Measuring Success
Developing a Scorecard
July 2013

2. What is a scorecard? Measures performance against goals.
Displays graphic indicators that visually convey progress and celebrate success of your council.
These indicators provide a snapshot of council performance.

3. How is a council scorecard different from Intermountain’s Dashboards?
A dashboard is made up of several scorecards or measures.
Intermountain uses dashboards to follow all of their initiatives at a high level.
A council scorecard measures success of specific council goals that may include
Structure
Processes
Outcomes

4. Why a council scorecard?
Enables the council to bridge the gap between strategy and actions
Helps councils avoid ‘talking’ about problems but not accomplishing anything
Visual reminder for all council members to stay focused on council goals

5. Where to start?...Be SMART What are the specific council goals?
Are they SMART goals?
Specific
Measurable
Action Oriented
Realistic
Time sensitive
If the council goals are not SMART goals, re-write them in the SMART format.

6. Ideas for Structure Goals (used to measure basic council function)
Number of meetings
Attendance
Presence of specific disciplines
Minutes
Agendas
Time keeping

7. Example Your council struggles with cancelling meetings
Goal: The council will meet on a monthly basis 10 times per year with July and December off.
2013 Council Meeting Schedule
Jan
Feb
Mar
Apr
May
June
Jul
Aug
Sept
Oct
Nov
Date 15
Name
Jane Smith 1
John Doe
Dan Brown
Total Attendance 10
Percent Attendance
62.5%
Target Attendance
85%
Progress Towards Goal
-22.5%

8. Ideas for Process Goals (used to measure meeting effectiveness)
Ground rules – do you have them and are they being followed?
Problem/resolution in a timely manner
Tracking issues so they don’t get dropped from the agenda
Are all council members taking assignments?
Are council members completing assignments?

9. Example: Issues keep getting dropped with no follow up
Problem/Resolution Tracking Sheet 2013
Date
Problem Description
Action Items
Assignments
Comments
Resolution
07/01/13
Increased patient falls
Drill down falls by unit, falls with injury, type of falls, time of day and day of week
Susie Jones to contact quality resources and bring data to the next meeting
Aug meeting data reviewed and determined that falls are occuring in the bathroom because no railing is present
Recommend to leadership and maintenance to add railing in all patient bathrooms
8/1/2013
Recommend railings to leadership and mainenance
Take to coordination council in September
Jim Brown to attend coordination council
October meeting maintenance agreed to put railings on their schedule for 2014
Maintenance will put railings up in Need an interim solution for patient falls in bathroom
10/1/2013
Patients falling in the bathroom, railings will go up but we need an interim solution

10. Outcome Goals – what is the charge of your council?
Falls Satisfaction Infections CAUTI VAP Pressure Injuries Communication Handoff Events/Errors

11. Example: You want to increase compliance to bedside handoff report
Bedside Report Tracking
# of observations
# of bedside reporting
compliance Rate
Goal
Progress Towards Goal 12 6
50.0%
90%
-40.0% 10 8
80.0%
-10.0% 13
76.9%
-13.1%

12. You can talk about everything every time and get nowhere all the time OR you can talk about some things some of the time and get somewhere

13. Putting it all together
Council Score Card Reporting
Report
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Attendance
Problem Resolution
Bedside Report

14. QUESTIONS?
Follow up with the Coordinating Council for questions and additional information