1. Introduction to Travel and Tourism Homes Away From Home: The Hospitality Industry
Chapter 4

2. Hotels Resort hotels Business hotels Convention and meeting hotels
Mega-resort
All-inclusive resort
Spa, ski, or casino resort
Themed resort
Business hotels
Convention and meeting hotels
All-suite hotels

3. Other Kinds of Lodging Motels Limited-service lodging
Extended-stay lodging
Condominiums
Timeshares

4. Other Kinds of Lodging (cont.)
Bed-and-breakfasts (B&Bs)
Lodges
Campgrounds
Hostels
Dude ranches

5. Owners of Lodging Facilities
Wholly owned by a parent chain corporation
Franchise of a chain
Management contract with the chain
Totally independent of the chain

6. Levels of Lodging
Luxury
High-end
Mid-range
Budget

7. Factors That Determine Room Costs
Quality of the property
Facilities the hotel offers
Service level it provides
Prime market it serves
Where it’s located
What season it is
When the accommodations are booked

8. Factors That Determine Room Costs (cont.)
Whether the hotel is offering a promotion
If it’s a prepaid, nonrefundable rate
If it’s a landmark
Whether anything unusual is going on
If the guest is part of a conference
Which day of the week it is

9. Factors That Determine Room Costs (cont.)
How long the guest’s stay will be
The number of people in the room
If there’s a resort fee
If the guest is using frequent-stay points
How the lodging is purchased

10. Hotel Booking Procedures
Guests book accommodations by phone, Web site, or .
The reservation is guaranteed, confirmed, and held until the customer arrives.
Most lodging companies have a cancellation policy, which is stated at the time of the reservation.

11. Careers in Lodging Senior executives, directors, and managers
Reservationists
Front-desk staff
Food and beverage staff
Concierges
Business center staff
Maintenance staff
Bell captain/staff
Human resources/training specialists
Audio-visual coordinators
Groups/meetings coordinators
Safety/security specialists
Sales representatives
Housekeepers
Accountants/auditors

12. Addressing Customer’s Needs Through Food Services
Location
Size of facility
Hours of operation
Theme

13. Types of Food Service Table service Banquet table service
Cafeteria style
Buffet style
Room service
Fast-food service
Fast casual service
Delivery service

14. Careers in Food Service
Senior executives, directors, and managers
Accountants/controllers
Busboys
Chefs/cooks
Bartenders
Cashiers
Food servers (waiters/waitresses)
Food and beverage managers
Clerical support
Human resources/training specialists
Maintenance personnel
Kitchen staff
Maitre d’s/hosts/hostesses (greeters)
Pastry chefs
Purchasers
Receptionists
Sommeliers (wine stewards)
Sous chefs (assistant chefs)