1. Keeping the Customer Satisfied Upgrading Your Toolbox

2. The Tools Know Your Price Point Traffic Light Mapping Transition
Assistance
Facts, Food,
Fun and
Facebook
Satisfaction
Measures
Progress
Snapshot

3. Sustainable Price Point
Know Your Price Point
Know Your Price Point
Salary
Overheads
On Costs
Productivity
Other Variables
Sustainable Price Point

4. The Tools Know Your Price Point Traffic Light Mapping Transition
Assistance
Facts, Food,
Fun and
Facebook
Satisfaction
Measures
Progress
Snapshot

5. Traffic Light Mapping
Blocker
Neutral
Champion
Influential ü ü ü ü ü ü

6. The Tools Know Your Price Point Traffic Light Mapping Transition
Assistance
Facts, Food,
Fun and
Facebook
Satisfaction
Measures
Progress
Snapshot

7. Transition Assistance

8. The Tools Know Your Price Point Traffic Light Mapping Transition
Assistance
Facts, Food,
Fun and
Facebook
Satisfaction
Measures
Progress
Snapshot

9. Facts, Food, Fun & Facebook

10. The Tools Know Your Price Point Traffic Light Mapping Transition
Assistance
Facts, Food,
Fun and
Facebook
Satisfaction
Measures
Progress
Snapshot

11. Satisfaction Measures
Customer
Satisfaction
(CSAT)
Net Promoter
Score
(NPS) 1 2 3 4 5

12. The Tools Know Your Price Point Traffic Light Mapping Transition
Assistance
Facts, Food,
Fun and
Facebook
Satisfaction
Measures
Progress
Snapshot

13. Number of Clients Billed Support Coordination Hours
Progress Snapshot
Average Hourly Rate
Number of Clients Billed
Revenue
Support Coordination Hours
Total Billed Hours

14. The Tools Know Your Price Point Traffic Light Mapping Transition
Assistance
Facts, Food,
Fun and
Facebook
Satisfaction
Measures
Progress
Snapshot

15. Contact Details Marla Giacon Email - marlag@anglicare-tas.org.au
Anglicare Tasmania -
Phone