1. The Future of Training: Techniques & Technology
Rachel Edmonds
BIALL Conference
June 2017

2. Training Solicitors Remotely: A Law Librarian's Perspective
Who Am I ?
What are we going to cover?
Assessing past, present, & future of techniques for library training
Questions
It’s not……….

3. Techniques in Training…
How We Deliver:
TRADITIONAL
1. Traditional Training:
Face-to-face
2+ people
In library or class-room based
Blue chip client base in each of target verticals that’s rapidly expanding –
Diverse client set – not customer concentration – no single customer makes up more than 10% of our business – really a leader in each of our core sectors

4. Techniques in Training…
How We Deliver:
Phone / Audio
Phone / PC
Primarily voice
Supported with written or electronic materials
Blue chip client base in each of target verticals that’s rapidly expanding –
Diverse client set – not customer concentration – no single customer makes up more than 10% of our business – really a leader in each of our core sectors

5. Techniques in Training…
How We Deliver:
Video
3. Video
Pre-recorded
Structured materials

6. Techniques in Training…
How We Deliver:
Computer to Computer
Computer Based
Desktop to Desktop
Supported through materials on PC

7. The New Technology Toolkit…

8. Positive Attributes of Technology Negative Attributes of Technology
Users actually be
more engaged at their desks
If a person does not turn up, we can contact them instantly
Negative Attributes of Technology
The phone line can drop / cut off (apologise and reconnect)
Background office noise
Need to be aware of breathing

9. The Future of Training…
No More CPD, no more CPD hour
LPC going 2019
Solicitors now assess their own training requirements
Fee earners want device led training & use computers for analysis
More videos and webinars
Looking at bite size learning (mini packages)

10. In summary:
Thanks for your attention