1. EUMEDGRid-Support/ Final Report on Applications
Hassina Beggar / CERIST - Algeria
Chain/Eumedgrid-Support/EPIKH Workshop
CNRST, Rabat-MOROCCO. 16 June 2011

2. Outline The EUMEDGRID e-Infrastructure User Support and ROC
Application lifecycle
XGUS: Portal
EUMEDGRID-Support User Forum
Application Porting School in Rabat

3. The EUMEDGRID e-Infrastructure
25 EUMEDGRID sites have been deployed in 13 countries, giving
a total of 1800 connected Servers and about 84 TBs of storage capacity

4. User Support and ROC
User support is provided by a 2 levels support structure:
First level, local support to users
Second level centralized support
Extensive training is provided to site administrators
Enabling new resources for local support
An EUMED Regional Operation Centre (ROC) has been created during the project under Africa ROC
Initial support and training on ROC procedures and tools provided by the IGI ROC (Italian Grid Infrastructure)

5. Application lifecycle

6. EUMEDGRID-Support Website and contacts
PLEASE REGISTER TO THE PROJECT’s WEB SITE
IT WILL GRANT ACCESS TO THE PROJECT INTERNAL AREA,
THE WIKI AND MOODLE 6

7. EPIKH Website and contacts

8. XGUS: Portal A Support Unit is created in XGUS for each site.
When Users or Site Admins discover troubles on EUMEDGRID sites they can post tickets using XGUS (
All tickets are immediately assigned to the L1 support team by the system
Persons in the L1 Support Team are provided by all project’s partners
They are all included in the mailing list – which gets automatically notified of new tickets
L1 Support tries to debug and solve the issue. If not able to, assigns is further to:
-The Site Support Unit
-The specific branch of the L2 support

9. XGUS: Portal

10. Ticket Workflow Tickets are solved by Ticket is closed
Site Support units or
L2 Support Units or
L1 support
Ticket is closed
Set to be verified by users
Users can
verify the ticket
or reopened by the user

11. Posting a ticket
First verify that the same problem has not been posted already
Specify required notification
On every change/On Solution
Possibly add people in CC
Describe the problem – input both:
Short description as a summary (useful information)
Detailed description of the problem
Specify
Affected VO and { VO-specific on non-VO specific} (radio button)
Affected site
Required priority
Possibly upload an attachment (max 2MB)
Press “submit” button

12. EUMEDGRID-Support User Forum
The EUMEDGRID-Support User Forum, organized by the EUMEDGRID-Support project and co-located with the EGI Technical Forum, will be held in Lyon, France, September 2011.
The User Forum will showcase the most relevant scientific and technological results achieved by Virtual Research Communities supported by the project and those existing around the world and the Mediterranean area.
Call for papers is open!
the EUMEDGRID-Support User Forum event page is online on the EUMEDGRID-Support website home-page and also at the following link (

13. Application Porting School in Rabat
Numerical Simulation for Air quality in urban zones WRF/Chem
Dose Distribution Simulation by GATE for curietherapy treatments
Calculation of thermal Stress Distribution by using MPI on Eumedgrid using Fortran
Weather Forecast with WRF-EMS
3-D crustal structure using seismic waves P and S (SimulpPS) Fortran
Surface and Interface Effects on the Electrical and Optical Properties of BaTiO3 Single Crystals and Ultrathin Films (Fortran)

14. Thank you for your attention ..