1. Technical Committee ABP Club Meeting Presentation Presented by: Alan Morgan, Dave Shepherd, Phil Gledhill & Karen Nutt

2. Presentation Agenda Overview Achievements to Date Launch of New Technical Website Ask the Panel

3. We said success looks like…..
Effective operating model 
“Can do” working together culture 
Escalation process 
Robust customer interaction framework 
Transparency 
Improve overall communications 
Service Desk – review (in progress) 
Delivering solutions ?
Our customers decide!
Customer
Process
Products

4. Published Documents Example Work in Progress Report

5. Published Documents Example Case Management – Process flow

6. Re-launch Technical Web Site

7. Ask the Panel with Dave, Phil & Alan