1. JIRA core | JIRA Software | JIRA Service Desk
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JIRA tuote jaettu kolmeksi erilliseksi tuotteeksi: JIRA core, JIRA Software ja JIRA Service Desk
Eli JIRA Service Desk ei ole enää JIRA add-on
JIRA core | JIRA Software | JIRA Service Desk

2. JIRA Service Desk, a leader in service desk software
Gartnerin vuosittaisessa ADLM vertailussa on selkeä kolmen kärki ja atlassian työkalusetti on yksi johtavista Microsoftin ja IBM:n työkalusettien kanssa.
G2 Crowd Grid vertailun perusteella JIRA on ykkönen myös ServiceDesk alueella.
ITIL-ready service desk
Drive IT best practices with ITIL-ready templates. Get everything your IT teams need out of the box for service request, incident, problem, and change management.

3. JIRA Service Desk features
Queues – customizable and editable JQL-based queues for managing team’s work
Customizable workflows – create your own workflows
Customer Portal – simple and intuitive customer interface
SLA – Flexible and customisable metrics
Customer users – no need for JIRA licenses
Real time Reporting – visual, real-time reports, customizable with JQL
Automation – automate those repetative tasks
JIRA Service Desk + Confluence Knowledge Base -> Self Service Desk
Dev and IT, better together
If your dev teams already use JIRA Software, connect IT tickets to their backlog for fast issue resolution across teams
Mobile usage – report requests by mobile

4. Asset Management Insight
Unleashes the power of Enterprise Asset Management with the Atlassian platform. It provides the CMDB functionality you need for ITSM with Atlassian.
Insight is not only used by ITSM teams. IT-teams use insight to control assets like computers, phones, accessories etc. Software teams use Insight to manage release information like software components, packages and versions. Business teams use Insight to manage onboarding of employees, financial information, marketing & legal assets and much more.