1. Finnish Service Catalogue and the new Suomi.fi
Some basics on the next generation of digital service delivery in Finland
Marko Latvanen
Suomi.fi transformation team
State Treasury
marko.latvanen (a) valtiokonttori.fi

2. National Architecture for Digital Services
National programme :
simplify and facilitate transactions by citizens, companies and organizations with the authorities and improve security
promote openness in public administration and improve the quality of public services
enable cost-efficiency in online services
improve shared use of information and the compatibility of information systems
promote corporate opportunities for leveraging public administration databases and services
support the national economy by making public administration more efficient and by creating new business opportunities in the private sector

3. Reforming the current portals
The current Suomi.fi citizens portal and EnterpriseFinland.fi business portal will be thoroughly transformed and uniformly delivered under the Suomi.fi brand
The upcoming Suomi.fi will be role-based = you use the portal as either citizen or entrepreneur / certified rep. of a business
The new Suomi.fi aims at personal service. Through strong authentication, the customer receives tailored service information, official communications, personal register data and service suggestions and recommendations.
Service information consists of structured and harmonized service and service channel descriptions = Finnish Service Catalogue (FSC) data model and database.
Standardized FSC compliant service descriptions will become mandatory for public sector service providers later this year.

4. Finnish Service Catalogue basic principle: service information as modular data
Name, contact info, address, type, e-billing etc…
ORGANIZATION
Name, short & long text description, keywords, life events, target groups, areal coverage, requirements, notification and feedback channels…
SERVICES
SERVICE CHANNELS
Name, text description, keywords, life events, target groups, cost, URL, address, phone number, , accessibility, file type etc etc… (each channel has a number of unique fields not shared with others)
eChannel
phone
location
webpage
form
other

5. FSC data example in English: Service

6. FSC data example in English: eChannel

7. FSC vs CPSV-AP and Finnish-Estonian mapping
We aim at a solution that will be seamlessly interoperable with the CPSV-AP.
The main segments and mandatory fields in the FSC have already been mapped to CPSV-AP and found to be nicely compatible.
Finnish and Estonian catalogue teams met a few weeks ago and decided to attempt a cross-border service catalogue mapping later this year.

8. General structure of the new service environment
Suomi.fi end users
REGISTERS: population data vehicles real estate health taxes etc…
SSO
AUTHENTICATION
PERSONALIZATION
SUOMI.FI for citizens and businesses
New and/or updated 3rd party services
Digital mailbox and alert messages
Integration
Interactive map Nat’l Land Survey
Companies, developers, NGOs….
Service location data
Machine-readable service data freely available via API
FSC
National ontologies and vocabularies Nat’l Library)
S E R V I C E D E S C R I P T I O N S
controlled keywords, service classification, life events, target groups
Service producer organizations in the public sector