1. The success of this program depends on the support YOU provide
ENGAGEMENT
THROUGH
STABILITY
The success of this program depends on the support YOU provide

2. HOMELESS VERIFICATION HOUSING STABILITY PLAN
SOCIAL SECURITY CARDS
INCOME VERIFICATION
APPLICATION
HOUSING SEARCH
HOMELESS VERIFICATION
DHHS RELEASE
RFUA
SIGNED LEASE
COUPON
APPLICATION CHECKLIST
INSPECTIONS
W-9
DRIVERS LICENSE
DECLARATION 214
MAINEHOUSING RELEASE
HOUSING STABILITY PLAN
STATE ID
SIGNED LEASE
RADON TEST DISCLOSURE
COUPON
UN-SIGNED LEASE
LEAD PAINT DISCLOSURE
APARTMENTS

3. When incomplete paperwork is sent in, or documents are missing …THIS

4. Becomes THIS

5. But if we break it down into four groups…
APPLICATION PACKET
COUPON
LANDLORD PACKET
FINAL PAPERWORK

6. COUPON AND SIGNED OBLIGATION
And upload them
one COMPLETE group at a time
UPLOAD #1
APPLICATION PACKET:
APPLICATION CHECKLIST
APPLICATION
HOUSING STABILITY PLAN
MAINEHOUSING RELEASE
DHHS RELEASE
DECLARATION 214
HOMELESS VERIFICATION
SOCIAL SECURITY CARD
DRIVERS LICENSE
CLIENT INCOME
UPLOAD #2
COUPON AND SIGNED OBLIGATION
UPLOAD #3
LANDLORD PACKET:
REQUEST FOR UNIT APPROVAL
LEAD DISCLOSURE
RADON DISCLOSURE
UNSIGNED LEASE
W-9 AND DIRECT DEPOSIT FORM
AND…

7. Then…
UPLOAD #4
But WAIT…..

8. You know the unit has passed inspection
AND
The client may sign the lease………
BUT……..

9. Once that lease is signed, it is CRITICAL that you get the lease and income information uploaded right away
UPLOAD #4……..
FINAL PAPERWORK:
SIGNED LEASE
INCOME INFORMATION:
12 WEEKS OF PAYSTUBS OR
EMPLOYEE VERIFICATION FORM
ZERO INCOME CERTIFICATION
AND
Include another DHHS Release with a current signature and date

10. So why do we ask for income information AGAIN at the time of lease-up?
When you submit income documents with the STEP Application, what you’re really doing is providing the proof that your client qualifies for the program as it pertains to their finances
So why do we ask for income information AGAIN at the time of lease-up?

11. The population you work with often has a history of changing jobs, making their income variable and inconsistent.
In order to calculate the tenant’s portion of monthly rent we need accurate, current and clear income documentation.
We ask for 12 weeks because that is what HUD dictates
Those 12 weeks income ideally will be dated from the date of lease up going back 12 weeks.
If there is a lapse of employment during any part of those 12 weeks we ask that you submit a ZERO income certification with the missing dates accounted for

12. Once you’ve uploaded all the income documentation and the signed lease….
It’s CRUNCH time
Our Financial Officer takes this income information and calculates the tenant’s portion of the rent, as well as MaineHousing’s contribution and prepares a letter which is then sent to the landlord, the tenant and the navigator.

13. Please ensure the client updates their address on their mailbox and with the US Postal Service to avoid returned correspondence and/or Utility Assistance Payments (if applicable).

14. Which landlord would you rather deal with?

15. Happy Tenant…Happy Landlord…Happy Navigator…Happy ME !
When all the components are in place, having been submitted in a timely fashion
Happy Tenant…Happy Landlord…Happy Navigator…Happy ME !

16. It’s time to Celebrate
BUT THERE’S MORE

17. A few final thoughts…. Please impress on the client the importance of SAVING. This could mean the difference between success and failure in the STEP program
They need to save before they move in and receive the official notification of their portion of rent so they aren’t caught off guard
They need to save throughout the months during which they are in STEP so they have the money to afford rent on their own once the program has ended

18. FOLLOW UP, FOLLOW UP, FOLLOW UP
Budgeting
Job Coaching
Interviewing Skills
Good Neighbor Relations
Housing Stability Plan updates
Landlord Relationships
AND MORE FOLLOW UP…