1. Teladoc Physician Training
Module 9 | 2015

2. ePrescribing
If you use SureScripts in other practice environments, the Remedy ePrescribe system will be very similar.
Teladoc utilizes ePrescribing to:
• Reduce errors
• Provide physicians with drug-to-drug and drug allergy interaction alerts
• Expedite the prescription process with the pharmacy

3. You will be able to click if an allergy is a drug or food allergy.
ePrescribing
You will be able to click if an allergy is a drug or food allergy.

4. ePrescribing
If ‘Drug’ is selected, a drop down menu is provided to choose the appropriate selection. You can also begin typing in the box for a quick search.

5. ePrescribing
The RX section in the member’s EHR allows physicians the ability to update a member’s medications. You will have the ability to begin typing the medication that the member takes. A list of medications will appear to choose from when the appropriate selection appears.

6. ePrescribing
The option to change a pharmacy for a member is available but must be completed prior to the prescription window population.
Click on Change pharmacy in blue then find member preferred pharmacy with the search feature. Search by zip code, City and pharmacy name.

7. ePrescribing
Select the pharmacy of choice from search results.

8. ePrescribing
New pharmacy will now be listed as pharmacy for consult.
Note: Pharmacy change must occur prior to the completion of the prescription for the member for it to be sent to correct pharmacy.

9. ePrescribing
When adding a prescription for a member during the consult, you will move to the RX section.
If ePrescribing IS open in the state the member is in and a SureScripts supported pharmacy IS chosen, you will see the Electronic Prescription window populate for completion.

10. Note: Teladoc encourages Generic drugs be prescribed when available.
ePrescribing
Note: Teladoc encourages Generic drugs be prescribed when available.

11. ePrescribing
Result: A list of medications will appear in alphabetical order (based on your search criteria). Any drug in which the member may have an adverse reaction to (through reporting of allergies to that drug or via another drug) will display the skull/crossbones symbol next to it.

12. ePrescribing
Click on the drug you are prescribing. Result: A page will appear with that drug information on it. Additional drug information is available by clicking on any of the grey bars to expand that section of information.
Name

13. ePrescribing
Click the drop down to select the drug form. Result: The drug data page displays.

14. ePrescribing
Enter the instructions by clicking in the grey fields (Dose/Qty, Unit, and Frequency).
Choose if Dispense as Written is applicable.
Enter Prescription Quantity, and Select the Unit form.
Enter any additional notes necessary to communicate to the pharmacist.
NOTE: If you are adding a medication you expect to prescribe frequently, click the ‘Add To Quick-RX’ box. This will then display this medication in your Quick- RX list on the first page.

15. ePrescribing Review the information provided.
If you need to edit the drug information or change the drug completely, click ‘Edit RX’ or ‘Change Drug’ and you will return to the previous screens to update the information.
If the information is correct, click ‘submit prescription’ at the top of the page.
Result: A verification notice will display at the top of the screen showing that the prescription was successful.

16. ePrescribing
If you need to add another prescription, click ‘Add Prescription’ and repeat the process.
If all prescriptions have been added, click ‘Continue’.
Inform the member the prescription has been submitted. Note: Pharmacy times for prescription fulfillment can take up to 2 hours depending on the wait times at the pharmacy.
Please instruct member to call pharmacy for prescription status prior to traveling to the pharmacy.
If member has pharmacy issues consult completion, the best contact is TELADOC. The call center can assist with any issues for the member.

17. Email is fastest form of contact nurse@teladoc.com
ePrescribing
NOTE:
Once “Submit Prescription” is clicked, the script is automatically sent to the pharmacy. IF YOU NEED TO MAKE CHANGES, PLEASE CONTACT THE NURSE ON DUTY IMMEDIATELY.
is fastest form of contact
Phone

18. Contact us: Fax test to: Credentials Dept. 1-888-418-2040
Sensitive issues:
Amy McKay
Clinical Director
(214)
Site and user issues:
Prescribing issues:
Nurse line
© 2015 Teladoc, Inc. All right reserved. Teladoc and the Teladoc logo are trademarks of Teladoc, Inc. and may not be used without written permission.
Teladoc does not replace the primary care physician. Teladoc does not guarantee that a prescription will be written. Teladoc operates subject to state regulation and may not be available in certain states. Teladoc does not prescribe DEA controlled substances, non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse. Teladoc physicians reserve the right to deny care for potential misuse of services. Teladoc phone consultations are available 24 hours, 7 days a week while video consultations are available during the hours of 7am to 9pm, 7 days a week.