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Federal Student Aid Tools & Resources
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StudentAid.gov
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StudentLoans.gov
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FinancialAidToolkit.ed.gov Four main content areas
Learn About Financial Aid Conduct Outreach Get Training Search Tools and Resources
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FinancialAidToolkit.ed.gov New search option at the top of each webpage Hover your cursor and select from a dropdown box to navigate to the most frequently requested items NEW
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Find Resources on the Toolkit
“Search Tools & Resources” section Use filter search Browse all Subscribe to RSS feed
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Order publications from FSA Pubs: www.FSAPubs.gov
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Federal Student Aid on Social
Facebook.com/federalstudentaid YouTube.com/federalstudentaid Twitter.com/fafsa
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Federal Student Aid Blogs
blog.ed.gov/topic/federal-student-aid/
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Organic Social Media - Facebook
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Organic Social Media - Facebook
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Organic Social Media - Facebook
Announcements Photo Carousel Awareness
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Organic Social Media - Twitter
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Organic Social Media - Twitter
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Organic Social Media - Twitter
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YouTube Playlists
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Digital Resource for Partners
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Digital Resource for Partners
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#AskFAFSA Office Hours on Twitter
Integrates social media and customer service 5:00pm; last Wednesday of each month Different topic each month Tweet questions using #AskFAFSA SMEs available to answer questions live
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#AskFAFSA Office Hours on Twitter
Storify.com/fafsa
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Social Customer Service
FY16 Totals: 8,642 Replies to Customers
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Social Customer Service
FY16 Totals: 8,642 Replies to Customers
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Social Customer Service
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Email Outreach Email outreach includes:
On-going automated s to borrowers near the end of their grace period Ad hoc campaigns as needed
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http://fafsademo.test.ed.gov/ Username: eddemo Password: fafsatest
FAFSA Demo Test Site Username: eddemo Password: fafsatest PLEASE DO NOT SAVE THE INFORMATION WHEN USING THE WEBSITE
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FAFSA Completion by High School
The U.S. Department of Education has released a new tool that will help high school counselors and local leaders by giving them a resource to monitor FAFSA completion rates and better help students access higher education. School officials can now track FAFSA submission and completion rates at individual high schools on the FAFSA Completion website, which will help them ensure that students are filling out the FAFSA and therefore able to determine their eligibility for federal student aid—a key factor in families’ college decisions. To see data from your school, visit the online Data Center and select your state in the drop-down menu. The data, which may be downloaded as a spreadsheet, will be updated every two weeks. 26
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Federal Student Aid Information Center (FSAIC)
FSAIC can answer questions via: Live Chat Toll Free Hotline FED-AID ( )
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FSA Feedback System Submit complaints Report suspicious activity
Submit positive feedback
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