1. Business & Leisure English
Teacher : Grace Lee
Feb. 5, 2010

2. Types of Hotel Resort 渡假飯店 Villa 渡假別墅 Hotel: one-star hotel 旅館
Motel 汽車旅館
Youth hostel 青年旅社
Inn 小旅館
B & D (bed and breakfast)一宿一餐旅館

3. Types of Room Single room Double room Twin bed room Suite
Presidential suite
Honeymoon suite

4. Checking In Vocabulary Fancy: fancy place, fancy prices
Reserve: make a reservation
Check in
Check out
Assistance: help, support, service ＃

5. Grammar Before (adv): Have you two met before?
Never (ever): I have never read it.
On the third floor, on Valentine’s Day
Make a reservation for 3 tables.
Here you are.

6. Exercise (一) My luggage was ____. (lose)
Please tell me if it is ____ to the hotel.
(deliver)
I can’t stop ____ my bags. (think)
We have a ____ for a suite. (reserve)
We have a double room ___ five nights.
(for in to)

7. Exercise (二) 1. What are the room facilities?
2. What do they think of the room?
3. What makes Lisa still upset?
4. What does Mary have in her suitcase?
5. Does Mary have extra clothes to share with Lisa?
6. What’s going to be a terrible vacation?
7. What is the best way to solve the problem?

8. Answer
There are cable TV, air conditioning, king-size beds, a refrigerator…
It’s a beautiful suite.
The airline lost all of her luggage.
There are some travel items; a camera and film, traveler’s checks, toiletries, some guidebooks…
No. Mary forget to pack her clothes.
They have no extra clothes on vacation.
The best way is to shop.

9. Getting Hotel information
Room facility: safe-deposit, cable TV, refrigerator, air conditioning, beds.
A business lounge with computers, copiers and fax machines.
Gym. Fitness club, fitness center, swimming pool, jacuzzi, sauna.
Tennis court, golf course, bowling alley.
Laundry facility

10. Types of Tour Walking tour Sightseeing tour Boat tour/ cruise
Bicycle tour
Mystery tour
Day (nighttime) tour
City tour
Sightseeing tour
Package tour
Museum tour
Guided tour
Shopping tour
Bus tour

11. Eating Place Snack bar Restaurant Restaurant Buffet Cafeteria
Burger store
Food stand
Restaurant
Buffet
Cafeteria
Pizzeria

12. Tour information Brochure Map Pamphlet Floor plan Leaflet Guidebook
flier
Map
Floor plan
Guidebook
Literature
Booklet

13. Grammar Arrive at = get to Open  close
A complimentary breakfast buffet
A wake-up call
Be sure to
To + V =infinitive 【N (s-o)-Adj-Adv】
a nice place to relax
to get something to eat

14. Expressions What can I do for you? How can I help you?
May I do you a favor?
Can you tell me……..?
Please tell me ……….
How about (What about)….?

15. Cloze (p.100) 1. She made an ___ to shop – to buy swimming suits！
2. A five-star Hotel offers a _____ each morning.
3. The ____ is on the third __ computers, copiers and fax machine.
4. Be sure to try our ___ on the second floor.
5. ____ a nice place to relax here?
6. You will get a ___ call at six tomorrow.
key words: gym, business lounge, how about, excuse, complimentary breakfast buffet, with, wake-up

16. Having problems with the room (一)
Go + Ving (從事活動) Let’s go shopping.
Go wrong (弄錯): There is something wrong, but I
don’t know where I went wrong.
Go well (結果) Everything is going well.
Go out (熄滅) Candles went out because of big wind.
bed: bed, mattress, bedspread, quilt, sheet, pillow,
blanket, mosquito net
More information
In the bed 形容一個人在床裡面,或在被窩裡,表示有蓋被子
In bed 躺在床上,並不一定有蓋被子,也並非強調在哪張床上
On bed 只是在床面上(通常形容在床面上的物品)

17. Having problems with the room (二)
Front desk
Send …up
Spill…from
Slip on…
As well
Thumb (fingers)
Toe
Manager
bartender
Janitor
Plumber
Electrician
Maid

18. Practice dialogues with a partner for the following situations
1. You are in a hotel. The bedroom is very hot.
Talk to the receptionist.
2. You’re in a bar. The glass is dirty and the beer is not
cold enough to drink.
Talk to the bartender.
3. You’re checking out and you find the bill is 20% more
than you thought.
Talk to the manager.
4. You are walking into a restaurant. You make a
reservation for a table next to the window.
Talk to your waiter.

19. You can say it
1. Excuse me. The bedroom is very hot and the air-conditioning
is not working. Please check the central heating.
2. Waiter. Look！ The glass is dirty and the beer is too warm.
3. I think there is a mistake in my bill.
(I think the bill is 20% more than I have to pay.)
(Could you check my bill again?)
4. Excuse me！Would you check my booking, I have a reservation
next to the window.

20. Match sentences. ___ 1. Excuse me. My luggage wasn’t on
the conveyer belt.
___ 2. I think there is a mistake in my bill.
___ 3. Excuse me. My room is freezing cold.
___ 4. I think you gave me the wrong change.
___ 5. I’m sorry, but I’ve just spilt wine on
the tablecloth.
___ 6. Excuse me. I can’t find the car in Lot
25.
___ 7. Waiter, Excuse me. This steak isn’t
cooked enough.
___ 8. I’m still waiting for my clean laundry.
Where is it?
___ 9. I’m sorry, but I can’t find my room key.
___10. I’m afraid I don’t have any small
change for a tip
a. Yes. I’m afraid we have a little problem
with the central heating.
b. I told you before, it’s number thirty-five.
c. Sorry about that. You are right. It’s $52,
not $520.
d. Well, you’ll have to pay for a new one if
you’ve lost it.
e. Could you wait a moment? I’ll just check
with baggage handlers.
f. No, I didn’t. Count it again.
g. Don’t worry, Madam, these things happen.
I’ll move you to another table.
h. It doesn’t matter, sir. I accept banknotes.
i. I’m terribly sorry. I’ll ring and see what’s
happening.
j. Well, if you wanted it well done, why
didn’t you ask before?

21. Check Out On vacation, on business trip Come to (總共)
Pay by cash or credit card
Dotted line
Drop….off  pick up
Here you are

22. More information Bill (greenback) 紙鈔 Coin 硬幣 Dollar (buck) 元
Half-dollar 五角硬幣
Dime 十分硬幣
Nickle 五分錢鎳幣
Penny 一分錢硬幣
Quarter 二十五分硬幣

23. Expression Check, please. Separate checks, please.
=Could I have the bill?
=Could I have the check?
=I’d like the check, please?
How much does it come to?
=How much is that?
Keep the change.
Separate checks, please.
Go Dutch.
All together.
The bill came to….
That’ll be ……
Your total is…..

24. Questions 2. What does a bellboy do?（行李員的工作是什麼？）
1. Are the hotel rooms on the fourth floor in Taiwan?(在台灣的旅館房間有四樓的嗎？）
2. What does a bellboy do?（行李員的工作是什麼？）
3. Who cleans the rooms in a hotel? And when?
（清理旅館房間是什麼人？何時清理旅館房間？）
4. Are motel popular in Taiwan? Why?
（在台灣汽車旅館很普遍嗎？為什麼？）
5. Would you like to afford to live in some luxurious hotel when you travel?（當你旅行的時候你願意住豪華旅館嗎？）
6. When do customers give tips to bellboy? Why?
（客人通常在什麼時候給行李員小費？為什麼？）
7. What should you fill in on the guest card? （你在旅客登記卡上填些什麼資料？）

25. Answer 1. People usually don’t care for rooms on the fourth floor.
（人們通常不喜歡住在旅館四樓的房間）
2. The bellboy helps the need of tourists, such as room service and luggage-carrying.
（行李員幫助旅客的需求，如房間服務和幫忙提行李）
3. Maid will clean the rooms and usually begin from 12:30.
（女服務生通常是從12:30間始清理房間）
4. The motels are getting popular in Taiwan because motels are fancy and comfortable.
（在台灣汽車旅館愈來愈普遍是因為汽車旅館華麗而且舒適）
5. I can accept when I am on vacation.
（當我渡假時，我願意住豪華旅館）
6. Customers usually give the tips to him when he helps because this is a traditional custom.
（當行李員幫助客人時會收到小費因為這是一種傳統的習俗）
7. I usually fill in some basic information such as: name,
sex, birthday, marital status, address, interest,……
（我通常在旅客登記卡上填基本資料，如名字，性別，生日，婚姻，住址，興趣..)