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Copyright Jill Forrester, 2012

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1 Copyright Jill Forrester, 2012
Copyright Jill Forrester, This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author.

2 Going Mobile: Challenges and Opportunities
Stephen diFilipo, Cecil College Veronica Longenecker, Millersville University of Pennsylvania Jennifer Sparrow, Virginia Tech Mark Yerger, Bucknell University Moderated by Jill Forrester, Dickinson College

3 Mobile Apps and Security
Tier 1: Public information Presentation concerns Campus map, dining menu, news, and events Tier 2: Private information Require trusted authentication and authorization Grades, course schedule, tuition balances Tier 3: Transactional 2-way trusted authentication and authorization Register for courses, pay tuition balance

4 Mobile App Development Strategy
Mobile Web Runs in a mobile browser. No installation. Lacks market visibility. Native Apps Developed for particular devices and operating systems Able to utilize device features such as the camera Provides market recognition Mobile Web Framework Built using a baseline framework Provides consistency of presentation and functionality across supported devices Can be extensible allowing for limited device feature utilization Lacks market visibility

5 Device Management and Support (BYOD)
Device management is not what it used to be! Consumerization Demand for flexibility Changing nature of the work Gartner’s Four Mobile Management Styles ( Control-Oriented Choice-Oriented Innovation-Oriented Hands-Off

6 Mobile Governance and Priorities
What are the mobile service priorities in higher education? Primary web presence LMS/CMS Student Information Services Library Services Recruitment and Admissions Advancement and Alumni Services IT Services and Support Based on the ECAR study “Mobile IT in Higher Education, 2011”

7 Sources ECAR Study, “Mobile IT in Higher Education, 2011”
( Gartner’s Four Mobile Management Styles (

8 Questions

9 THANK YOU

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