1. Please print the form of the Self Test before starting the presentation as you will need to fill in its points. Thank you

2. Evangelism and communication

3. Communication …. It is a power (constructive and destructive)
It is a gift
It is a skill
It is a responsibility

4.  My responsibility Whose fault that you don’t understand ????
“How can you say to your brother ‘let me take the speck out of your eyes’ when all the time there is a plank in your own eye?” Mat 7:4
If you start blaming people you won’t find time to love them .. Mother Theresa

5. How we communicate
You are meeting someone for the first time. During the first 4 minutes of that meeting, ‘how we communicate’ is split into 3 elements:
the words we say
how we say them (tone, volume)
and non verbal behaviour.

6. Retention of information after 3 days: 15% hear only
55% of the message the receiver gets will be from your non verbal behaviour
Retention of information after 3 days: 15% hear only
35% see only
65% see and hear

7. The Lord Jesus Christ sat down by the well …
The Lord Jesus Christ sat down by the well … when a Samaritan woman came … (Joh 4: 6-7)
What if …
He met her on the way to the well?
He was standing by the well?
He was surrounded by His disciples?

8. Communication It needs two and we are different
I have my strength & weakness and you too
I am special … and you are too “For you created my inmost being, you knit me together in my mother’s womb. I praise you because I am fearfully and wonderfully made; your works are wonderful” (psalm 139:13-14)

9. Summary Communication is a power, a gift and is my responsibility
We are different
How I communicate is more influencing than what I say

10. If I were forced to choose, I would say I am …
Column A Column B
1. More easy-going or more dominant
2. More go along or more take charge
3. More hesitant or more assertive
4. More accepting or more challenging
5. More thoughtful or more active
6. More supporting or more confronting
7. More quiet or more talkative
8. More retiring or more bold
9. More relaxed or more intense
10.More subtle or more forceful

11. Total column A - transpose to Horizontal line

12. If I were forced to choose, I would say I am …
Column A Column B
11. More informal or more formal
12. More spontaneous or more disciplined
13. More responsive or more self-controlled
14. More impulsive or more methodical
15. More close or more distant
16. More feeling or more thinking
17. More people-oriented or more task-oriented
18. More outgoing or more reserved
19. More dramatic or more matter-of fact
20. More warm or more cool

13. Total column A - transpose to Vertical line

14. Types of personalitiesX

15. Expressive (Socialise) Like recognition Highly social
Informal
Expressive (Socialise)
Like recognition
Highly social
Like to take risks
Like to be different
Opinionated
Excitable
Amiable (relator)
People oriented
Buys on trust
Highly social
Like to build relationships
Slow to make decisions
Supportive
High assertiveness low
Dominant
Low responsiveness High
Easy-going
Driver (director)
Task oriented
Time sensitive
Often seems brusque
Less social
Demanding
Insensitive to others
Analyst (thinker)
Detail oriented
Seek proof
Ask questions
Less social
Like structure
Like certainty
Formal

16. How to deal with the …. Expressive Get them talking about themselves
Share their dreams and add to them
Don’t focus on details too closely – they get bored easily
They love special attention
They are motivated by challenge, applause and recognition.
Be conversational – they enjoy philosophical argument
They have very strong personalities, often too optimistic

17. How to deal with the …. Amiable
Like to share their personal life history
They resist change and enjoy the known
Prefer to share decision making with others
Help them to take decisions, but go slowly
Identify their personal needs and show them love
Offer personal assurance of support
They dislike pressure of any kind and need lot of reassurance

18. How to deal with the …. Driver Don’t waste time with small talk
They are impatient and conscious of time
Approach them directly and be organised
Get yourself well prepared
Keep your conversation focussed
Be energetic and maintain direct eye contact.
Be firm, let them feel you’re sure of yourself
Give them solutions that work and fast

19. How to deal with the …. Analytical
Approach their needs in a logical and practical manner
Provide them lots of factual evidence
Avoid innovation or any hint of risk-taking
Work on a step-by-step approach – don’t rush
They will ask lots of questions
Support their organised and thoughtful approach

20. Behaviours that tend to destroy relationships
Don’t criticise – even indirectly. No one likes it whatever they say. If it has to be done, be constructive and sensitive.
Don’t be tactless or hurt people’s feelings. Think in terms of other people’s feelings and don’t offend by ignoring people, making fun of them.
Don’t interrupt people when they are talking. It’s rude and shows you do not listen

21. Behaviours that tend to destroy relationships
Don’t create emotional barrier in people’s mind (bad language, unprofessional appearance…) people buy people first
Don’t be pessimist – no one likes somebody who always sees the black side of things and never has a cheerful word. The newspapers are full of all the bad news anyone can take in a day!
Don’t show impatience or lose your temper – even when right is on your side. It creates a barrier between you and the other person, which will help neither of you

22. Creation and maintenance of Rapport
Match or mirror the body movements of the one you talk to.
Keep it subtle (slight, clever)
Adopt a similar posture or gesture rather than mimic the person
Match or mirror his voice
Rate of speech
Pattern or rhythm of speech
Volume
Sentence length

23. Creation and maintenance of Rapport
Match or mirror his moods
Do a temperature check of his current mood
Respect his frame of mind (temporarily)
Eventually lead him into a solution-oriented or more positive vein
Use statements of fact to help him into a ‘yes mode’
Repeat statements made by him or statements that are undeniably true
Begin or end statements with phrases that ask for agreement (right? Ok? Would you agree? Isn’t it?)