1. Data Metrics Performance & Technology December 12, 2016

2. Performance & Technology (staff of 72) - What we do
Performance & Technology Team (staff of 4)
Tech Grants (E-Rate/KETS), Tech Reporting (State, District, Tech plan), Purchasing (tech, cell phones, science materials, etc.), operational support, project management, secretarial, and performance management.
Supply Services Team (staff of 40)
Manage 7 Warehouses at 6 locations (CBY2, CBY10, Farmington, Blankenbaker, Nichols, Dawson)
Mail Room, Board Courier, Pony Services
Property Records/Asset Management Services
Surplus Pickup and Disposal
Moves, Deliveries and Pickups (Equipment, Staff, Tables/Chairs, Testing, CAP, Podium, Library Books, etc.)
Instructional and Custodial Supplies
Science Kit Production and Delivery
JCPS Call Center Team (staff of 6)
The JCPS Call Center ensures families and students have access to correct and consistent information as quickly as possible. With a dedicated help line operated from 6 a.m. to 6 p.m. Monday through Friday during the school year, our team will either answer your question directly or connect you to the person who can best help. Questions also may be submitted through a dedicated help line address.
Materials Production Team (staff of 22)
Creative Communications, Web Design, and Printing—Materials Production offers quick copy and printing services as well as text editing, graphic design, web design, outdoor banner/large-format printing, and commercial-quality printing.

3. Performance & Technology – Data Metrics

4. Performance & Technology – Data Metrics

5. Performance & Technology – Data Metrics
KETS Grant - Offers of Assistance and JCPS Match last 10 years:

6. Performance & Technology – Data Metrics

7. Performance & Technology – Data Metrics

8. Supply Services – Data Metrics
State and Federal Law mandate fixed assets be controlled and accounted for throughout their useful life.
Guideline: tag anything >= $1000 in value and even items below $1000 if it is technology that can “walk away”
Total Assets Tagged: 15,965 (plus additional items tagged/engraved: musical instruments, etc.)

9. Supply Services – Data Metrics

10. Supply Services – Data Metrics
Total Number of deliveries and pickups: 1,100

11. Supply Services – Data Metrics

12. Amanda Pierce Lead Mail Service Supply Services Metrics -Mail Room Services-

13. Supply Services – Data Metrics
Total quantity mail processed : 787,935
Total quantity mail processed 2016-current: 508,557

14. Supply Services – Data Metrics
Total quantity bulk mail processed : 252,879
Total quantity bulk mail processed 2016-current: 185,710

15. Supply Services – Data Metrics
Total inserting and inkjetting : 209,857
Total inserting and inkjetting 2016-current: 177,064

16. Supply Services – Data Metrics
Total savings using mail room : $150,348
Total savings using mail room 2016-current: $97,600

17. Michelle Tedford Science Materials Resource Teacher Supply Services Metrics -Science Kit Operations-

18. Supply Services – Data Metrics
Total Science Modules refurbished: 3907
Total Science Boxes refurbished: 7392

19. Supply Services – Data Metrics

20. Supply Services – Data Metrics

21. Supply Services – Data Metrics
Total number of Modules delivered/picked up: 14,714
Total number of Boxes delivered/picked up: 28,941

22. Jonathan Fox Lead Parts Worker Supply Services Metrics -Warehouse Operations-

23. Supply Services – Data Metrics Total number of Tickets by Warehouse:
Instructional Warehouse: ,666 Custodial Warehouse: 3,840
Maintenance Warehouse: 12,938 Nichols Garage: ,084
Blankenbaker Garage: ,594 Dawson Garage:

24. Supply Services – Data Metrics
Total number of Items Issued by Warehouse:
Instructional Warehouse: 11,293 Custodial Warehouse: 10,524
Maintenance Warehouse: 37,009 Nichols Garage: ,349
Blankenbaker Garage: ,369 Dawson Garage: ,258

25. Supply Services – Data Metrics Total number of Purchase Orders:
Instructional: Custodial:
Maintenance: ,323 Transportation:
KETS: Science:
Supplies:

26. Jonathan Roberts Supervisor JCPS Call Center Call Center Metrics

27. JCPS Call Center – Data Metrics
Total Calls 8/1/16 thru 11/11/16: 43,023

28. JCPS Call Center – Data Metrics
Total Calls 8/1/16 thru 11/11/16: 43,023

29. JCPS Call Center – Data Metrics

30. JCPS Call Center – Data Metrics

31. JCPS Call Center – Data Metrics

32. JCPS Call Center – Data Metrics
Time Period
Avg. Wait Time
Avg. Calls
6 a.m. to 7 a.m.
0:05 5
7 a.m. to 8 a.m.
0:10 27
8 a.m. to 9 a.m.
0:07 54
9 a.m. to 10 a.m.
0:06 67
10 a.m. to 11 a.m. 64
11 a.m. to 12 p.m.
0:12 62
12 p.m. to 1 p.m.
0:04 41
1 p.m. to 2 p.m.
0:17 70
2 p.m. to 3 p.m. 60
3 p.m. to 4 p.m. 73
4 p.m. to 5 p.m. 32
5 p.m. to 6 p.m.
0:23 15
Daily Totals
0:11
570

33. Neil Gonterman Supervisor Production Services Materials Production Metrics

34. Materials Production – Data Metrics
Total Jobs 7/1/15 thru 11/30/16: 7,455

35. Materials Production – Data Metrics
Total number of requests: 4, Total number of books created: 442,440

36. Materials Production – Data Metrics
Total number of impressions: 27,112,692

37. Materials Production – Data Metrics
Total Notebooks : 201, Total Notebooks : 159,523

38. Materials Production – Data Metrics
Total # of School Web Pages Updated: 1,495

39. Materials Production – Data Metrics
Total # Editing Requests: (609 pages)
Total # of pages edited for new district website: 1,800

40. Materials Production – Data Metrics