1. MyMonitronics 2.0
December 17, 2015

2. Project Overview Objective Scope Timeline
Coordinate the UI/UX redesign and rebuild of mymonitronics.com to facilitate customer adoption of the self-help option online, while improving customer satisfaction with Monitronics interaction.
Scope
UI/UX Redesign and Implementation
Some phases can run concurrently to meet Q2 launch
Discovery, Design Studio and Rapid Prototype Testing (12-16 weeks)
Build Out or Refine Existing Monitronics Functionality (15-20 weeks)
Final User Testing, Launch-Ready Prototype (1-3 weeks)
Internal and External Content Development and Coding (8-15 weeks)
Timeline
Redesign, Development and Coding: Q1/Q2
MyMoni 2.0 Soft Launch: June 16, 2016
MyMoni 2.0 Complete Launch: June 30, 2016

3. Customer Care and Experience
Team/Business Resources
Project Sponsor
Sponsorship and Support
Validation and Issue Resolution
Jay Autrey
Judy Ford
Andy Million
George Pinion
Stakeholders
Support and Sign-Off
Project Management
Communication & Buy-in
Overall PM and Vendor Management
Progress Reporting and Control
Shannon Denniston
Christina Macias-Mora
UI/UX Vendor of Choice
Customer Care and Experience IT
Vendor Names
UX & Creative Design
Consumer Insight and Testing
UXA/UX Researcher
Front-end Coding
Mobile App Coding
Content Strategist/Writer
Analyst Expert
Shannon Denniston
Project Management
Vendor Management
Progress Tracker
Coordinate Approvals
Content Strategy
Content Writing (some)
Christina Macias-Mora
Archana Roa
Back-end Rules and Requirements
Back-end Development
Content Development and Coding

4. Timeline

5. Inc 500/5000 Forbes: America's Most Promising Companies
Years in Industry 20 12 7
Accreditations
Parent Co: W3
Inc 500/5000 Forbes: America's Most Promising Companies
Third Party Software Integration Y
Deployment Timeline
Discovery/Strategy
Jan. 2016
Feb. 2016
Define User Stories & IT Requirements
UI/UX Redesign
Jan-Apr. 2016
Design and Prototyping
Final Testing
May. 2016
Coding and Development
Apr-Jun. 2106
Soft Launch
Jun. 2016
Apr. 2016
Complete Launch
Jul-Aug. 2016
CMS Training and Tool Recommendation
Sitefinity gold member
Y (not recommended)
Custom built CMS as recommendation
New CMS Tool
Resources
UX and Creative Design and Direction
Consumer Insights and Testing
UXA/UX Research
Front-end Development and Coding
Mobile Application Coding
Project Management
Content Strategy/Writing
Analytics (pre and post launch)
Technical Architect
Quality Assurance
Deployment Costs
$178, ,000
$215,000-$310,000
$835,800
Discovery Kickoff
UX Redesign
Ongoing Costs -
$210,000 monthly
Regular Updates and Maintenance
Analysis/Result Reviews
Improvement Recommendations
Current Spend

6. Risks/Constraints Risks Constraints
User dissatisfaction prior to completion
Challenges with existing functionality on existing site
Using resources allotted for this project to resolve issues that may arise with current site
Constraints
IT Resources

7. Next Steps December January
Select UI/UX vendor and begin agreement process
Finalize IT resources needed for project and allot time required for 2016
Plan kickoff meeting for first week in January
January
Sign with UI/UX vendor of choice (if not already done)
Hold initial kickoff meeting and finalize timeline