1. Trading Spaces with Lisa Murphy, CPhT

2. Program Information ACPE # 384-000-07-014-L04 Release Date: 8-6-07
Trading Spaces
ACPE # L04
Release Date:
Expires:
STAT Educational Services, a division of National Pharmacy Technician Association Inc., is accredited by the Accreditation Council for Pharmacy Education (ACPE) as a provider of continuing pharmacy education.

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Pharmacist’s
Pharmacy Techs
Pharmacy Clerks
Corporate People
Patient’s/Clients
Nurses
Doctors
Sales Reps
Insurance Reps
Before we know “what” we are dealing with, we need to know “who” we are dealing with:

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Others?
JCAHO
DEA
Police
FDA
Delivery People

5. Let’s talk about some of the job responsibilities of the
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Let’s talk about some of the
job responsibilities of the
professionals we’ve identified

6. Personality Types The Demander The Black Hole The Busy Body The Bully
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The Demander
The Black Hole
The Busy Body
The Bully
The Liar
The Know it All

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The Demander

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The Black Hole

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The Busy Body

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The Bully

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The Liar

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The Know It All

13. Let’s do some role playing……..
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Let’s do some role playing……..

14. Let’s talk about the role playing.
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Let’s talk about the role playing.
How would you feel ?
How would you react ?

15. What are some of the reasons?
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We all have bad days!!
What are some of the reasons?

16. What are some things that can “create” our attitudes/moods?
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What are some things that can
“create” our attitudes/moods?
Family issues
Health issues
Financial issues
Work space/Co-Worker issues
Education issues
Time of year
Weather
How we feel about ourselves
Personal issues
Personal values/Standards
Others?

17. Let’s do some more role playing…….
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Let’s do some more role playing…….

18. Did anything change in your response this time?
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Did anything change in your response this time?
WHY?

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Now let’s talk about what was going on with each of these individuals……

20. Would your response have changed?
If you were aware of these situations, how then would you have acted or reacted?
Would your response have changed?
Why or Why not?
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21. has the ability to choose the way we are going to feel about ANY
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Believe it or not,
WE, each one of us,
has the ability to choose the way we are going to feel about ANY
situation we are faced with.

22. On your next challenging situation how/what are you going to feel?
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On your next challenging situation how/what are you going to feel?
Are you going to take into consideration the different things we talked about today?
Will this information help you?
If so, how?

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Questions/Comments