1. Based on 400 interviews in areas surrounding Vienna city
BEST SURVEY 2007
Extra report 2007
Based on 400 interviews in areas
surrounding Vienna city

2. Contents About the survey Overall results Appendix Participants Sample
Method
How to read the graphs
Overall results
Quality dimension indexes, individual questions
Satisfaction and impact
Appendix
Quality dimensions and indexes for subgroups
Background information 2

3. About the survey
Response rate
Stockholm
64 %
Oslo
28 %
Helsinki
32 %
Copenhagen
40 %
Vienna
54 %
Berlin
33 %
Prague
31 %
The following cities participated in the BEST 2007 survey:
Stockholm (Extended questionnaire)
Oslo (Extended questionnaire)
Helsinki (Extended questionnaire, with additional questions)
Copenhagen (Extended questionnaire, with additional questions)
Vienna (Extended questionnaire)
Berlin (Extended questionnaire)
Prague (Extended questionnaire)
For all cities 1000 residents in defined areas have been interviewed. The exception is Helsinki where 150 additional interviews where performed in the Espoo area. All interviews have been done by telephone. The response rate for each city is given in the table to the right.
Results from the survey have been weighted with respect to sex and age to match the profile in each area. The Helsinki results are weighted with respect to geography as well, to correct for the uneven distribution of interviews resulting from the extra interviews in Espoo. All 1150 interviews in Helsinki are included in the analysis.
The questionnaire used in the survey is an updated version of the 2006 questionnaire. Since 2006 one new statement (‘The information is good in stops and terminals’) and two new background questions (‘region/geography’ and ‘usage of different modes of public transport’) have been added.
In Copenhagen the question on ‘usage of PT modes’ have been formulated differently. In Copenhagen respondents were asked how often they used each transport mode. For reporting and comparison purposes these questions have been recoded as follows: If a respondent states that he/she travels with PT on a daily basis, all transport modes which this respondent use on a daily basis is coded as ‘generally uses’. Transport modes who are not used on a daily basis have for this respondent been coded as ‘not used generally’. 3

4. How to read the graphs
The graphs show the proportion of respondents who agrees (partially agrees or fully agrees) to the different statements in blue columns. The red columns shows the proportion who disagrees (hardly agrees or not agree at all) to the statements.
Respondents with a neutral position are not displayed in the graphs. The topmost column show the distribution for the compound index, while the columns underneath show the distributions for the individual questions that make up the index.
The graph show proportion of respondents that agree/disagree to the statement (as described in more detail above). The topmost column show the distribution for the total city sample, while the columns underneath show the distribution for certain relevant subgroups of the total population – the subgroups included are sex, age, travel frequency, place of residence (city region) and mode(s) of public transport used most often by the respondent. 4

5. Results 2007

6. Vienna – surrounding areas Indices 2007
2006
2005
2004
2003 69 65 64 66 67 63 55 58 60 70 73 74 37 47 50 48 68 83 80 79 86 62 77 76 39 41 35 27 72 6

7. Vienna – surrounding areas 2007
Quality dimensions

8. Vienna – surrounding areas Traffic supply
2007
2006
2005
2004
2003 63 55 58 60 62 59 57 48 40 36 38 44 88 89 90 83 56 49 51 69 65 68 64 67 61 52 42 53 8

9. Vienna – surrounding areas Information
2007
2006
2005
2004
2003 37 47 50 48 56 49 53 52 39 45 43 16 - 9

10. Vienna – surrounding areas Staff behaviour
2007
2006
2005
2004
2003 68 64 67 70 65 66 10

11. Vienna – surrounding areas Security and safety
2007
2006
2005
2004
2003 83 80 79 86 78 72 75 70 81 85 90 91 87 93 11

12. Vienna – surrounding areas Comfort
2007
2006
2005
2004
2003 69 62 66 65 73 67 70 71 64 63 68 60 52 61 57 59 12

13. Vienna – surrounding areas Social Image
2007
2006
2005
2004
2003 77 76 59 56 51 52 82 86 84 88 87 90 92 13

14. Vienna – surrounding areas Value for money
2007
2006
2005
2004
2003 39 41 37 35 27 44 38 28 31 26 14

15. Vienna – surrounding areas 2007
Appendix

16. Vienna – surrounding areas 2007
Citizen satisfaction in subgroups

17. Vienna – surrounding areas CITIZEN SATISFACTION - subgroups
Gender
Age
PT travel frequency 17

18. Vienna – surrounding areas 2007
Traffic supply in subgroups

19. Vienna – surrounding areas Traffic supply - subgroups
Gender
Age
PT travel frequency 19

20. Vienna – surrounding areas Good for work/school trips - subgroups
Gender
Age
PT travel frequency 20

21. Vienna – surrounding areas PT is good for leisure trips - subgroups
Gender
Age
PT travel frequency 21

22. Vienna – surrounding areas PT is good for trips in the city centre - subgroups
Gender
Age
PT travel frequency 22

23. Vienna – surrounding areas PT is good for trips outside the city centre - subgroups
Gender
Age
PT travel frequency 23

24. Vienna – surrounding areas Nearest stop is close to where I live - subgroups
Gender
Age
PT travel frequency 24

25. Vienna – surrounding areas Travel time on PT is reasonable - subgroups
Gender
Age
PT travel frequency 25

26. Vienna – surrounding areas I am satisfied with the number of departures - subgroups
Gender
Age
PT travel frequency 26

27. Vienna – surrounding areas Waiting time is short at transfers - subgroups
Gender
Age
PT travel frequency 27

28. Vienna – surrounding areas 2007
Reliability in subgroups

29. Vienna – surrounding areas Reliability - subgroups
Gender
Age
PT travel frequency 29

30. Vienna – surrounding areas 2007
Information in subgroups

31. Vienna – surrounding areas Information - subgroups
Gender
Age
PT travel frequency 31

32. Vienna – surrounding areas It is easy to get the information needed when planning a trip - subgroups
Gender
Age
PT travel frequency 32

33. Vienna – surrounding areas Information is good when traffic problems occure - subgroups
Gender
Age
PT travel frequency 33

34. Vienna – surrounding areas Information is good in stops and terminals - subgroups
Gender
Age
PT travel frequency 34

35. Vienna – surrounding areas 2007
Staff behavior in subgroups

36. Vienna – surrounding areas Staff behaviour - subgroups
Gender
Age
PT travel frequency 36

37. Vienna – surrounding areas Staff answers my questions correctly - subgroups
Gender
Age
PT travel frequency 37

38. Vienna – surrounding areas Staff behaves nicely and correctly - subgroups
Gender
Age
PT travel frequency 38

39. Vienna – surrounding areas 2007
Security and safety in subgroups

40. Vienna – surrounding areas Security and safety - subgroups
Gender
Age
PT travel frequency 40

41. Vienna – surrounding areas I feel secure at stations and bus stops - subgroups
Gender
Age
PT travel frequency 41

42. Vienna – surrounding areas I feel secure on board busses and trains - subgroups
Gender
Age
PT travel frequency 42

43. Vienna – surrounding areas I am not afraid of traffic accidents when using PT - subgroups
Gender
Age
PT travel frequency 43

44. Vienna – surrounding areas 2007
Comfort in subgroups

45. Vienna – surrounding areas Comfort - subgroups
Gender
Age
PT travel frequency 45

46. Vienna – surrounding areas PT travel is comfortable - subgroups
Gender
Age
PT travel frequency 46

47. Vienna – surrounding areas Transfers are easy - subgroups
Gender
Age
PT travel frequency 47

48. Vienna – surrounding areas Busses and trains are modern - subgroups
Gender
Age
PT travel frequency 48

49. Vienna – surrounding areas Busses and trains are clean - subgroups
Gender
Age
PT travel frequency 49

50. Vienna – surrounding areas I normally get a seat when travel with PT - subgroups
Gender
Age
PT travel frequency 50

51. Vienna – surrounding areas 2007
Social image in subgroups

52. Vienna – surrounding areas Social image - subgroups
Gender
Age
PT travel frequency 52

53. Vienna – surrounding areas More people will travel with PT in the future - subgroups
Gender
Age
PT travel frequency 53

54. Vienna – surrounding areas PT is good for the environment - subgroups
Gender
Age
PT travel frequency 54

55. Vienna – surrounding areas PT is beneficial to society - subgroups
Gender
Age
PT travel frequency 55

56. Vienna – surrounding areas 2007
Value for money in subgroups

57. Vienna – surrounding areas Value for money - subgroups
Gender
Age
PT travel frequency 57

58. Vienna – surrounding areas PT gives good value for money - subgroups
Gender
Age
PT travel frequency 58

59. Vienna – surrounding areas PT fares are reasonable - subgroups
Gender
Age
PT travel frequency 59

60. Vienna – surrounding areas 2007
Loyalty in subgroups

61. Vienna – surrounding areas Loyalty - subgroups
Gender
Age
PT travel frequency 61

62. Vienna – surrounding areas 2007
Background information

63. Public transport travel frequency – Vienna – surrounding areas 200763

64. Life situation – Vienna – surrounding areas 200764

65. Results 2007 – other available reports at best2005.net