1. 1.1 Intercity Bank ask for catalogues
Dear Sir or Madam
We are expanding our offices in Jakarta and
will need extra desks, lights, chairs and filing
cabinets.
expand (v.) 拓展
extra (a.)
file (n.)→ filing cabinets

2. 1.1 Intercity Bank ask for catalogues
Please can you send us your catalogues
with prices, sizes and colors for these items?
Yours faithfully
with←→without
May I have a cup of coffee without sugar.
Please give me a soda with ice.

3. 1.1 Intercity Bank ask for catalogues
Yours faithfully → complimentary closing
Jennifer Long → the sender
Office Manager → the title
Intercity Bank → the company
Jalan Thamin 58→ the sender’s address
Indonesia
Tel
Fax

4. 1.2 the basics
To:
From:
Subject:
Cc:
Attached:
Signature

5. 1.3 Dear…/ Yours… Dear Sir or Madam to a company
Dear Sir to a man if you do not
know his name
Dear Madam to a woman if you do not
know her name
Dear Mr. Smith to a man if you know his
name

6. 1.3 Dear…/ Yours… Dear Ms Smith to a married or unmarried woman
Dear Mrs. Smith to a married women
Dear Miss Smith to an unmarried woman
Dear John to a friend or someone you
know well

7. 1.3 Dear…/ Yours… The way you close a message depends on
how you open it.
* Dear Sir or Madam → Yours faithfully
* Dear Mr./Ms/Mrs./Miss Smith →Yours sincerely
* Dear John → Best wishes

8. 1.3 Dear…/ Yours… Dear Mrs. Wilson → b. Dear Madam →
c. Dear Ms Hemsuchi →
d. Dear Susanna →

9. 1.3 Dear…/ Yours… Dear Mr. Gonzalez → Dear David →
g. Dear Sir or Madam →

10. Date 6/30/2008 June 30 , 2008 (美式) 30 June 2008 (英式) 民國97年 9月 23 日
Ans: September 23 , 2008
23 September 2008

11. 1.1 Intercity Bank ask for catalogues Reply
Dear Ms Long
Thank you for your . I am sending
some catalogues to you today which show
details of the office equipment we can supply.
Thank you for your — dated June 3.
order
— inquiry

12. 1.1 Intercity Bank ask for catalogues Reply
supply (n./v.) = offer
supplier (n.) 供應商
seller ←→ buyer
exporter ←→ importer
manufacturer
wholesaler
agent
distributor

13. 1.1 Intercity Bank ask for catalogues Reply
You can also see details of all our products
on our website
product (n.)
produce (v.)
production (n.)
1. Our main _________ are cell phones.
2. We _________ cell phones.
3. I am in _____________ department.

14. 1.1 Intercity Bank ask for catalogues Reply
Our main products are cell phones.
2. We produce cell phones.
3. I am in production department.

15. 1.1 Intercity Bank ask for catalogues Reply
We offer a 5% discount for orders made
through our website.
offer (v. ) (1)= supply = give
(2)= quote
offer (n.) = quotation
quote (v.) quotation(n.)

16. 1.1 Intercity Bank ask for catalogues Reply
order (n.) 訂單
We would like to place an order with you.
(v.)
Ex.
Thank you for your order No.1347 dated
March 13,we would deliver them by next
month.

17. 1.1 Intercity Bank ask for catalogues Reply
I am attaching a copy of our price list.
(一份） （價目表）
attach (v.) 附上
attachment (n.) 附件

18. 1.1 Intercity Bank ask for catalogues
Question :
Why does Jennifer Long want the
catalogues?

19. 1.1 Intercity Bank ask for catalogues
Answer :
Her company is expanding so she need
extra furniture.

20. 1.1 Intercity Bank ask for catalogues
Question :
Mr. Basuki is sending something in the post and something with his .
What?

21. 1.1 Intercity Bank ask for catalogues
Answer :
He is sending some catalogues in the post and a copy of price list with his .

22. 1.1 Intercity Bank ask for catalogues
Question :
Why do you think Jakarta Furnishings offer a 5% discount for web sales?

23. 1.1 Intercity Bank ask for catalogues
Answer :
Jakarta Furnishings encourage customers
to place orders through website.

24. 1.4 Subject headings (a) To: Paty Gonzalez<pglz@todo.com.mx>
Subject:
Dear Ms Gonzalez
Thank you for your enquiry. I am attaching a
suggested itinerary for a two-week holiday in
Vietnam.

25. 1.4 Subject headings (a) answer
To: Paty
Subject: Vietnam holiday
Dear Ms Gonzalez
Thank you for your enquiry. I am attaching a
suggested itinerary for a two-week holiday in
Vietnam.

26. 1.4 Subject headings (b) To: Sales Dept<sales@express.net>
Subject:
Dear Sir or Madam
Please can you send me details of your prices for
a Spirit ZX98 computer, with delivery charges to
London? I need the computer urgently, so I would
be grateful if you can tell me how soon you could
deliver it

27. 1.4 Subject headings (b) delivery (n.) → delivery charges
deliver (v.)
delivery (n.) → delivery charges
= freight cost
= freight
I would be grateful if you can………….
I would be grateful if you can tell me how
soon you could deliver it.

28. 1.4 Subject headings (b) I would be grateful if you can………….
I would be grateful if you can send a copy of
catalogue.
I would be grateful if you can send me a
sample.

29. 1.4 Subject headings (b) answer
To: Sales
Subject: Spirit ZX98 computer
Dear Sir or Madam
Please can you send me details of your prices for
a Spirit ZX98 computer, with delivery charges to
London? I need the computer urgently, so I would
be grateful if you can tell me how soon you could
deliver it

30. 1.4 Subject headings (c) To: Y. Hui.SHCB Bank<hui.y@shcb.com>
Subject:
Dear Mr. Hui
Please can you tell me what your bank charges for
money transfers? I would like to make a transfer
to Japan.

31. 1.4 Subject headings (c) Answer
To: Y. Hui.SHCB
Subject: charges for money transfers to Japan
Dear Mr. Hui
Please can you tell me what your bank charges for
money transfers? I would like to make a transfer
to Japan.

32. 1.4 Subject headings (c) money transfers I would like to……………………….
I am glad to………………………….
I am pleased to………………………
I would like to make a transfer to Japan

33. 1.4 Subject headings (c) I would like to……………………….
I am glad to………………………….
I am pleased to………………………
I would like to send you a sample.

34. 1.4 Subject headings (c) Answer
To: Y. Hui.SHCB
Subject: charges for money transfers to Japan
Dear Mr. Hui
Please can you tell me what your bank charges for
money transfers? I would like to make a transfer
to Japan.

35. 1.4 Subject headings (d) To: Helgrid Schofield<helgrids@mzg.ch>
Subject:
Dear Ms Schofield
Thank you for your . Unfortunately, we
do not stock spare parts for electronic products.
I suggest you contact Woshiba Radios directly and
ask where your nearest service center is. Their
address is

36. 1.4 Subject headings (d) To: Helgrid Schofield<helgrids@mzg.ch>
Subject: Woshiba Radios spare parts
Dear Ms Schofield
Thank you for your . Unfortunately, we
do not stock spare parts for electronic products.
I suggest you contact Woshiba Radios directly and
ask where your nearest service center is. Their
address is

37. 1.4 Subject headings (d) stock (n.) （1） 存貨 （2） 股票 → stockholders
stock (v.)
stock (n.) （1） 存貨
（2） 股票 → stockholders
= shareholders
share (v)
share (n)
spare parts 備用零件
electronic products 電子產品

38. 1.4 Subject headings (d) S + suggest ( that ) S + V. 可省略
I suggest you that you contact Woshiba Radios
directly.
I suggest you contact Woshiba Radios directly.
原形 V

39. 1.4 Subject headings (d) To: Helgrid Schofield<helgrids@mzg.ch>
Subject: Woshiba Radios spare parts
Dear Ms Schofield
Thank you for your . Unfortunately, we
do not stock spare parts for electronic products.
I suggest you contact Woshiba Radios directly and
ask where your nearest service center is. Their
address is

40. 1.5 Practice

41. 1.5 Practice : the Answers Dear Ms Lindell
Thank you for your dated 19 Sept. I have
pleasure in attaching our brochure with details of
our tours to Taiwan.
I look forward to hearing from you.
Yours sincerely
Fred Henderson
Sales Manager

42. 1.5 Practice : the Answers I have pleasure in + N./ Ving
I have pleasure in attaching our brochure
with details of our tours to Taiwan.