1. Healthwatch Staffordshire Update
Healthwatch Advisory Board Meeting
18th May 2017

2. Enter & View Update

3. Recent Enter and View Activity: Includes visits to:
Haunton Hall Care Home – 2 recommendations
Watford House Residential House – 1 recommendation
Royal Stoke – 1 recommendation
Ladydale Care Home
Silverdale Nursing Home – 1 recommendation
Ravenswood Care Home
Beechfields Nursing Home
Talbot House Residential Home
Fieldway Residential Home – 1 recommendation
Mavesyn Ridware Residential Home
Autumn House Nursing Home – 5 recommendations

4. Other Enter & View Activity:
Transition of Services Project
Commissioned by Royal Wolverhampton Trust
Visits undertaken to Cannock Hospital to the following wards
Orthopedic
Endoscopy
General Day Surgery
Hilton Main Ward
Lea Hall Ward
Chemotherapy Unit
Rheumatology Ward
Approximately 70 patients gave information, this has been given to Healthwatch Wolverhampton who will analyse the results and feedback to the Trust

5. Work in Prisons
Working in collaboration with NHS England Health and Justice Team we have recently carried out visits to Oakwood, Drake Hall and Werrington Prison
A variety of engagement activity was undertaken including Health and Wellbeing Fair, Focus Groups and Surveys
We have spoken to over 300 people and have provided feedback to NHS England on the views received about Prison Healthcare

6. Volunteer Update

7. Engagement/District Network Update

8. Healthwatch Engagement Overview
January to April 2017 – Ensure a wide spread of Engagement across South Staffordshire:
Codsall Civic Offices
Bilbrook Surgery
Catharine Care
Codsall Leisure Centre
Compton Hospice
Voluntary and Community Sector Forum
Moss Grove Surgery
Kinver Women’s Health Day
Wombourne Library and Community Centre
Perton Library

9. Healthwatch Engagement Overview
Projects and Initiatives:
Compton Hospice – Compassionate Communities
Funding for the Future – Carers Services and Support
Ambassadors Programme – Together We’re Better – STP
South Staffordshire District Network
Access to Mobile Screening Services
Healthwatch Awareness Event – Did Someone Say Healthwatch

10. Healthwatch Engagement
Engaged with 185 members of the public / patients
Signed up 33 new members
Received feedback forms from 20 people
Signposted over 25 people to additional service provision. Outreach Officers increasing role in signposting patients and public to other services
3 New active and supportive volunteers
Undertaken a number of Sustainability and Transformation
Plan Presentations to Community Groups, Officers and Health
Social Care Staff

11. Healthwatch Engagement
Local Intelligence
Access to mobile screen in South Staffordshire in particular mobile breast screening being accessible to both Wombourne and Codsall / Perton communities
Key Messages
Dementia Support, Falls Prevention, Access to Hospital Services
Increasing partnership workin with third sector organisations and their role in the STP Prevention Agenda
Difficulty in accessing Support for carers in South Staffordshire

12. Volunteering 3 new volunteers in South Staffordshire 3 new Ambassadors
Enter and View
Processing Intelligence
Campaigns
Outreach
South Staffordshire and Cannock Chase

13. Engagement Case Study Case Study 1
Mrs G is a nurse, her mom lives in a care home in South Staffordshire. Mom was taken into hospital delirious and confused in February after being found on the floor in her room. She wasn’t showing signs of a fall or a stroke at the hospital but staff wanted to do additional checks. She was found to have a bad urinary tract infection and dehydration. Mom also had dementia.
Mrs G became concerned for her Mom’s health feeling her Mom was not being washed appropriately, nor was her Mom being encouraged to drink enough fluids. Unfortunately Mrs G did not want to tell our Healthwatch Team the name of the care home due to the fear of reprisal. Healthwatch have had several similar cases in South Staffordshire over the last few months.

14. Engagement Case Study Case Study 2 – Catherine Care
Healthwatch were given the opportunity to visit Catherine Care Day Care services and talk to carers who support adults with physical disabilities and learning disabilities. The surveys and conversations were around experiences of how carers have been impacted by financial cuts through Staffordshire County Council and by cuts in support services.
Carers Hub Assessments
Mobility Equipment Maintenance
Supporting Carers – future
Where else do we go – future support services?

15. Outreach Details Paul Higgitt
Community Outreach Officer – South Staffordshire, Cannock Chase, Stafford and Surrounds

16. Advocacy Update

17. Advocacy Update
South Staffordshire Cases – 1 January 2017 to 30 April 2017
9 new cases
0 with PHSO
0 closed
Staffordshire Cases – 1 April 2016 to 31 March 2017
338 new cases
189 ongoing
24 with PHSO
391 closed
Top 5 Themes
Quality of Treatment
Communications
Staff Attitudes
Medication
Diagnosis

18. Marketing & Communications Update

19. Healthwatch Staffordshire Marketing and Communications Updates
Press Coverage
Press articles have been featured in…
Please note that these are just some examples of where Healthwatch
Staffordshire has received press coverage. If you require a full list of media coverage - please let us know. .

20. Press Coverage

21. Press Coverage

22. Healthwatch Social Media – Since January Overview
Tweet activity: our tweets earned over 2,897 profile visits, 62 new followers and 31,400 impressions - since January 2017.
Healthwatch Staffordshire Social Media
Twitter: 2,152 Twitter followers (as of 9th May 2017) - we have more followers compared to other local Healthwatch – for example Walsall has 1070, Wolverhampton 1359 and Stoke 1454.
Facebook: 289 Facebook followers (as of 9th May 2017)
Tweet activity: Over tweets earned over 31,400 impression since January 2017 (i.e. how many times our tweets has been seen)

23. Healthwatch Projects update

24. https://youtu.be/TLQApqkPajw
Healthwatch Staffordshire Research Projects