1. Connectivity
Chapter 2

2. This presentation covers:
Communication Skills
Computer Ports
Devices Connected to Ports

3. Qualities of a Good Technician
“Soft skills” as they are known across many industries are essential

4. Communication Skills
Avoid colloquialisms and slang (e.g. LOL, BTW) in both verbal and written communications with customers
Use professional communication methods
Address non-IT personnel by his or her title (e.g. Dr., Mr., Professor, and Ms.)
Respond to customers with “sir” or “ma’am” unless the person specifies otherwise

5. Mouse and Keyboard Ports
Computer Ports
Display Ports
Mouse and Keyboard Ports
Visual and Video Ports
USB Ports

6. © 2016 Pearson Education Inc.
Sound Card Ports
© 2016 Pearson Education Inc.

7. USB Connectors USB Type-A, mini, and micro ports
USB-to-Ethernet converter
USB Type-A, mini, and micro ports
Mini-DIN-to-USB converter
USB-to-PS/2 mouse and keyboard converter
© 2016 Pearson Education Inc.

8. USB Connectors USB micro-B 3.0 port and cable
Mini-DIN-to-USB converter
© 2016 Pearson Education Inc.

9. © 2016 Pearson Education Inc.
USB Connectivity
© 2016 Pearson Education Inc.

10. FireWire Ports 6-pin FireWire 400 Mobile device 4-pin IEEE 1394 port
© 2016 Pearson Education Inc.

11. © 2016 Pearson Education Inc.
USB and IEEE 1394 cables
USB
9-pin FireWire 800
6-pin FireWire 400
© 2016 Pearson Education Inc.

12. © 2016 Pearson Education Inc.
eSATA Ports
eSATA port
eSATAp port
© 2016 Pearson Education Inc.

13. Integrated Motherboard Ports
© 2016 Pearson Education Inc.

14. Computer Terms
Refer to the glossary terms at the end of the textbook chapter. Review Chapter 2 and become familiar with the terms.

15. The Complete CompTIA A+ Guide to IT Hardware and Software 7th Ed.
This PPT deck was developed to support instruction of
The Complete CompTIA A+ Guide to IT Hardware and Software 7th Ed.
All text and images are
© 2016 Pearson Education Inc.
Fotolia Image Credits
Chapter 2: robootb, ctpaep, Gudellaphoto, Ruslan Kudrin, Shawn Hempel, 100pk, Gudellaphoto, Hellen Sergeyeva