1. Communication and Social Style

2. Communication
Is a two-way process (sending and receiving) by which ideas are transmitted from one person to another

3. Verbal Communication Words we hear Words we say
Language: signs and symbols

4. Non-verbal Communication & Body Language
What we see
What our body “says” to others
Facial expression
Eye contact
Body movement
Hand shake
Tone of voice

5. Active listening Understanding what you are being told
Showing you are there
Eye contact

6. Social Styles Model Tells Asks Controls Emotes
The Driving Style is a pattern of tell assertive and control responsive behaviors
The Analytical Style is a pattern of ask assertive and control responsive behaviors
The Amiable Style is a pattern of ask assertive and emote responsive behaviors
The Expressive Style is a pattern of tell assertive and emote responsive behaviors