1. Col Dr. Wolfgang Zecha, PhD MSc
Quality Management at the
Austrian Armed Forces Language Institute
Presentation BILC 2016

2. Generating the Quality Management System Identifying the Procedures
Agenda
Generating the Quality Management System
Main Parts of the QMS
Identifying the Procedures
360° Evaluation
Results

3. Main Parts of a QMS Quality Policy Identifying the Processes
Developing and Writing the Quality Handbook
Defining the Procedures
Evaluating and Improvement

4. Quality Policy of the Austrian Armed Forces Institute (AAFLI)
Main Competence:
Armed Forces-related Language in
Training, Translating, Interpreting, and Testing
Didactics are related to the Necessities
of Armed Forces-related Language Training
Standardized Translating and Interpreting
Standardized Testing (STANAG 6001, CEF)

5. Targets of the AAFLI Short run Targets: Increase the Part of
Armed Forces-related Teaching (one issue in Testing)
Develope into a National Center on Language Testing
(national approval for testing,
certification as a language assessment body)
Increase Interpreting Capabilities
(teachers have to interpret as well)

6. Process Landscape in the AAFLI
Requirements of the Customers
Satisfaction of the Customers

7. Customers Ministry of Defence Commandants of the Austrian Armed Forces
Troops, Agencies and Services
(Training, Interpreting, Terminology Work)
Participants in Language Training and Testing
other (Austrian) Ministries and Agencies
external Teachers, Interpreters, and Testers

8. Norms, Orders, Checklists, Curricula, etc
QM – Handbook
QM-Documentation
Quality Policy, Quality Targets,
Process Landscape
Core QMH
Process – Owners,
Core Processes
Process-
Descriptions
Regulations Descriptions, STANAG 6001, CEF – Standards, other Standards, norms etc.
Norms, Orders, Checklists, Curricula, etc

9. QM-Handbook Core Processes by a Workshop
Breaking down to the Basic Processes by a
Working Group
Describing the Processes by a Working Group
Defining the Process Owners
Measuring

10. Structure of processes Example: language training
Decentralized language training
Integrated language training
Centralized language training
Prepare centralized language training
Conduct centralized language training
End language training

11. Structure of processes Example: language training
Plan the following year
Write a curriculum
Centralized language training
Save the budget
Inform everybody
Prepare centralized language training
Register participants
Write schedules
distribute an order
Inform teachers
Conduct centralized language training
Teach and check
Rewrite schedule
Evaluate the teachers
Evaluate the plans
Test the participants
End language training
Rewrite the
curriculum
Evaluate language training

12. Defining the Processes

13. Describing the Processes

14. Aspects of Quality Quality of Procedures Quality of Processes
Quality of Results
Personal Aspects of Quality

15. by Self Assessment Sheets
360 Degree-Evaluation of Language Trainings/Tests
Participants
by Assessment Sheets
Superiors
by Interview
Organisation
by Checkliste
Trainers
by Self Assessment Sheets
Analysis and Interpretation by the QM

16. by Assessment Sheets or Interview by Telephone Interview
360 Degree-Evaluation of Language Interpreting
Customer
by Assessment Sheets or Interview
Superiors
by Interview
Organisation
by Checkliste
Interpreter
by Telephone Interview
Analysis and Interpretation by the QM

17. Results Awareness of the Processes
Reduction of Administration Procedures
More Transparency of Testing Procedures
Improvement of Language Training
More Satisfaction of the Customers

18. Do You have
any Questions?