1. Gwent Welsh for Adults Centre
Learner Voice
Class Representative
Training

2. What is the Learner Voice? What is a Class Rep? Possible Scenarios
SESSION AIMS
What is the Learner Voice?
What is a Class Rep?
Possible Scenarios
Meetings & Duties
How the system works
Learner Voice on Y BONT
Where to direct concerns
Hints & Tips for Meetings
Contact Details

3. United Nations Human Rights Charter notes:-
LEARNER VOICE
It’s a Human Right!
United Nations Human Rights Charter
notes:-
“It is a basic human right that people should be able to have an input into any decisions or actions which may directly or indirectly affect them”

4. Know your Centre a. 2589 b. 3139 c. 4251 ch. 1889 a. 41% b. 2549%
Gwent Welsh for Adults is the only provider of Welsh courses in Gwent
True
False
In 2014 – 15, the number of enrolments on Welsh courses in Gwent numbered… a
b. 3139 c
ch. 1889
The number of ‘hits’ on the Centre’s Facebook page in 2014 – 15 increased by…
a. 41%
b %
c. 66%
ch. 17%
The percentage of learners who sat the Mynediad exam last year was…
a. 52%
b. 24%
c. 100%
ch. 76%
Class reps can ask for SKYPE meetings with the Learner Voice Officer
True
False

5. Structure Welsh Government Gwent Welsh for Adults Centre
Regional Partnership Members
Newport Community Courses
Welsh in the Workplace
Welsh for Family
Torfaen CBC
Caerphilly CBC
Monmouthshire CBC
Blaenau Gwent CBC

6. 5 Minutes What is the role of a class rep? Why do we have class reps?
Time for Group Work
What is the role of a class rep?
Why do we have class reps?
5 Minutes

7. Why do we have Class Reps and
what do they do?
Why do we have Class Reps?
Its easier for us to speak to all class reps, rather than every learner
To gather general opinions, and obtain more focussed feedback.
To put learners at ease when airing their opinions
To gather the views of EVERY learner, not just the ones that actively fight for change
To help MAKE CHANGE HAPPEN

8. CLASS REPS What do they do?
What do Class Reps do?
Attend meetings on behalf of their class
Pass forward opinions of other learners
Provide a 2 – way feedback link
Act as a point of contact for the Centre
Act as a point of contact for other learners
Act on issues
Escalate other concerns, where appropriate
Being a Class Rep can increase your confidence speaking Welsh

9. What meetings will Class Reps attend?
Class Reps Explained
What meetings will Class Reps attend?
What are the main meetings?
Welsh for Adults Centre Meetings (1 per year)
Learner Panels – with the Principal of Coleg Gwent (Optional)
Focus Groups as required (Optional)
What other duties are there?
Classroom meetings
Complete a short class questionnaire
Feedback to WfA Quality Team
Feedback to class

10. What issues will Class Reps deal with?
Class Reps Explained
What issues will Class Reps deal with?
Open Question
What situations do YOU think you’ll deal with?
Course Related:
Unsure of navigating around Y BONT
More informal learning to be held in the evening.
Unhappy with the coursebook

11. Class Reps Explained 2 What issues will Class Reps deal with?
Non course related:-
Parking issues at the Centre
No Creche
Inadequate lighting outside building during winter

12. How the system works 1
Learner Rep obtains comments from class during class meeting
Learner Rep attends Learner Rep meeting / passes comments onto Anthony Morgan, Learner Rep Officer (WfA)
Learner Rep Officer passes comments to Sean Driscoll, Centre’s Quality Manager

13. How the system works 2
These comments will be raised with Centre managers and Community Adult Education Managers. They will discuss the comments and respond.
Report written by the Quality Manager and distributed to Learner Reps at the end of every term. The Report will:-
Be ed to Learner Reps in order for them to inform their class of responses.

14. How the system works 3
Be placed on Y BONT in Learners’ Area/Learner Reps/Termly Reports for everyone to see – not only Learner Reps.
ed to tutors – for information

15. Learner Rep Area – Y BONT: One Stop Shop
Learner Rep area on Y BONT.
(Learner Area> Learner Reps)
Everything Learner Reps need will be here. This will be open to all learners
Here you will find:-
Copy of the Quality Manager’s latest termly report
List of Learner Rep meetings, and a chance to confirm your attendance on line

16. Learner Rep Area – Y BONT: One Stop Shop
Spotlight Area: list topics to be discussed at the Learner Rep meetings
Training Area: Here you can access copies of the Learner Rep Information Booklet and copy of this Powerpoint presentation
Contact Details for the Centre’s Quality Team & Unitary Authoritys’ Community Education Operational Managers

17. Learner Rep Area – Y BONT: One Stop Shop
Also, you’ll see the Your Voice area: This is a new on-line Forum for Learner Reps. You can discuss any issues here with other learner reps.
This Forum will be accessible to learner reps only
If you have any problems accessing the Forum, please Catrin Thomas:

18. Where do you go with a problem – Community Course?
Class Rep Prep School
Where do you go with a problem – Community Course?
Speak to your tutor
Speak to the manager of the Centre where your course is being held if provided by a unitary authority.
Speak to Heads of Adult Community Learning (ACL), depending upon who is your course provider.

19. Where do you go with a problem – Coleg Gwent course?
Class Rep Prep School
Where do you go with a problem – Coleg Gwent course?
Speak to you tutor
Speak to Learners Voice Officer for courses provided by Coleg Gwent.
If dissatisfied, contact Quality Manager at Gwent Welsh for Adults, regardless of course provider.
If dissatisfied, contact Director of Gwent Welsh for Adults Centre.

20. Handy Hints for a Meeting Be prepared!
Class Rep Prep School
Meeting Skills
Handy Hints for a Meeting
Be prepared!
Talk to your class beforehand – complete Learner Voice Questionnaire with the help of your class
Make notes on your classes concerns
Make notes on any solutions given
Feedback to your class!!
In a meeting
Be aware that some issues may be sensitive, and will need to be dealt with carefully
Try to keep criticism constructive
Don’t just give your own opinion
Don’t be afraid to ask questions

21. Communicating with your Class
Class Rep Prep School
Communication
Communicating with your Class
Ask your tutor to leave while you speak to the class, if you like
Meet either before or after the class, or in your breaks
Make sure you take notes
Make sure you give everyone a chance to speak

22. (Learner Voice OFficer)
Class Rep Prep School
Support
LEARNER VOICE
Geraint Wilson
Price
(Centre Director)
Sean Driscoll
(Quality Manager)
Anthony Morgan
(Learner Voice OFficer)

23. Contact Details Gwent WfA Quality Team
Pontypool Campus Blaendare Road Pontypool NP4 5YE

24. Contact Details Gwent WfA Quality Team
Geraint Wilson-Price
Ffôn:
E-bost:
Sean Driscoll
Ffôn:
E-bost:
Anthony Morgan:
E-bost:
Ffôn:

25. Support in the Community
Class Rep Prep School
Support in the Community
Adult Community Learning Managers
Helen Jackson
Tracey Parker
Karen Bennett
Angela Price
Torfaen
Caerphilly
Blaenau Gwent
Monmouth

26. Useful Contact Details
Helen Jackson: Torfaen  
Tracey Parker: Caerphilly
Karen Bennett: Blaenau Gwent
Angela Price: Monmouthshire

27. Useful Contact Details
Gwent WfA Courses
John Woods: Fast Track, Coleg Gwent Community Courses
Debbie Knott: Newport Community Courses
Mair Turner: Welsh in the Workplace/Welsh for the Family

28. Any Questions?