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Being professional
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Being professional What does it mean ?
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1. Enthusiasm
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1. Enthusiasm Know your passions !
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2. Embracing change
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2. Embracing change Adapt to it or shape it
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2. Embracing change You don’t have to be a victim of it !
Adapt to it or shape it You don’t have to be a victim of it !
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3. Stretching yourself
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3. Stretching yourself Unexpected opportunities
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3. Stretching yourself Putting up with discomfort
Unexpected opportunities Putting up with discomfort
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4. Staying non- judgmental
Separating your personal views from your professional approach
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5. Being accountable Pride in success is easy
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5. Being accountable Keeping up standards to achieve success takes some effort
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5. Being accountable Owning your mistakes can be even harder
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6. Living with The Rules Custom and practice
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6. Living with The Rules Custom and practice Policy and procedure
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6. Living with The Rules Codes of conduct Custom and practice
Policy and procedure Codes of conduct
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6. Living with The Rules The Law Custom and practice
Policy and procedure Codes of conduct The Law
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6. Living with The Rules Ethical dimensions Custom and practice
Policy and procedure Codes of conduct The Law Ethical dimensions
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7. Outcomes Planning
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7. Outcomes Planning Thinking about consequences – and risks !
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7. Outcomes No nasty surprises Planning
Thinking about consequences – and risks ! No nasty surprises
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8. Aiming for 100% What does it mean for the customer ?
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8. Aiming for 100% “If 99% service delivery was good enough you’d get …..” 50, 000 wrong prescriptions…
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Unsafe drinking water…
8. Aiming for 100% “If 99% service delivery was good enough you’d get …..” Unsafe drinking water…
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8. Aiming for 100% “If 99% service delivery was good enough you’d get …..” Phone and TV outages…
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8. Aiming for 100% “If 99% service delivery was good enough you’d get …..” > 8,000 dropped babies…
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