1. CUSTOMER SERVICE SUPPORT For Clorox® Total 360™ Electrostatic Sprayer
SERVICE TECH TEAM
CUSTOMER SERVICE SUPPORT
For Clorox® Total 360™ Electrostatic Sprayer

2. SERVICE TECH TEAM INTRODUCTION
Clorox’s manufacturing partner, Byoplanet, is managing the warranty registration, device technical support, and replacement parts for the Clorox Total 360 Electrostatic Sprayer.
They have created a company called Service Tech Team to support the Clorox Total 360 Electrostatic Sprayer.

3. Service Support Overview for the Clorox® Total 360 ® System
Service Tech Team
Addresses Device Troubleshooting, Warranty, Replacement Parts
CLOROX Support: :
Addresses general/chemistry questions
End User/
Distributors
End-User
Self-Service
ServiceTechTeam
Website/App
Authorized Service Agent (ASA)
Provides physical service of the device

4. Service Tech Team Website/ App
CUSTOMER SERVICE – DEVICE REPAIR
Customers will connect with Service Tech Team (STT) Call Center via or app
STT will troubleshoot over the phone & provide support materials
ByoPlanet Engineer
Diagnose with the end user via phone , skype etc.
If the STT Engineer ID’s the issue, they will dispatch the replacement parts/ASA or End User to fix the problem
If the STT Engineer can’t diagnose the problem, packaging is sent to end user to return unit and a new device is shipped out to the end-user
Service Tech Team Customer Service Line
Service Tech Team Website/ App
STT sends packaging to end user to return device and receive a new unit

5. PARTS & SHIPPING POLICIES
Consumable Parts
Spare Parts
Replacement Parts
Any component that is expected to replaced during a regular maintenance schedule
Ex: Air Filter
Not covered under warranty
Any part that can be replaced by the end-user without the aid of an ASA
Ex: Nozzle Cover Assembly
*Covered under warranty
Any part that can only be repaired or replaced by an ASA or under direct instruction from a ByoPlanet engineer
Ex: Control Panel
Device Shipping
If necessary, Service Tech Team will ship packaging to end user to return device to ByoPlanet. New unit will be shipped to end user 3 day ground.
PHOTO CAPTION
*Subject to the Service Tech Team warranty policy

6. HOW TO BECOME AN AUTHORIZED SERVICE AGENTS (ASA)
SERVICE TECH TEAM INVITATION
If prospect is interested, click hyperlink; takes prospect to Service Tech Team Technical Support portal
prospect receives invite from Service Tech Team
There is no obligation to join the network
Online training to become an ASA, authorized to repair equipment
PHOTO CAPTION
When service requests come in, there is no obligation to take the call. ASAs decide who/when they service equipment.