1. A Quality Process Cascading Strategic Mission, Vision and Values
Patricia Goodson, LBC, SSGB
May 25, 2017

2. Objectives
Understand why a Lean Model Cell approach to deliver your Strategic Mission, Vision and Values
Discover what the main components of Presbyterian Healthcare Services’ approach to Lean Model Cells
Recognize how Presbyterian Hospital is using this structure to achieve their Strategic Mission, Vision and Values

3. Pharmacy Baseline

4. Lean Foundation
Over 150 pharmacy workforce trained in Lean Basics

6. Presbyterian Pharmacy
As pharmacy experts on the healthcare team, we collaborate to better the health and well-being of the patients and communities we serve.
Dear Presbyterian Pharmacy Team,
Thank you for knowing me, respecting me, listening to me and treating me with compassion. You ease my way to my best health and provide me with the highest quality care at the lowest possible cost. You communicate with me clearly and accurately, coordinate my care and involve me in decisions. I appreciate that you do what you say you will do.
Thank you for fulfilling your Promise to me.
“One Team” attitude extended in all of our interactions with a focus on Team success
To provide highest Quality, personal Integrity and Professionalism in everything we do
To realize Diversity is something to be Appreciated
Use Honest, direct and straightforward Communication
Be passionate, go above and beyond to ensure the best possible patient experience
Through collaboration with patients, and members of the healthcare team, Presbyterian Healthcare Pharmacy Services will be the leader in delivering world-class patient-centered pharmacy care, resulting in:
BETTER HEALTH EXCEPTIONAL EXPERIENCE COST LEADERSHIP
Presbyterian Pharmacy
Pharmacy Admin

7. Model Cell John Toussaint, MD
“A model cell is an area where lean thinking and organizational resources have been intensely focused to create transformation that is mission critical. The model cell is used as a demonstration and teaching tool for the rest of the organization, to learn about the coming changes.”
John Toussaint, MD
Management on the Mend

8. Quality Process

9. Quality Process
This is the why, the vision, the reason you exist and how your work connects or supports the organization in achieving its overall Strategic Purpose. Defined by your customer

10. Quality Process
Process People Place Performance Enables achievement of your Purpose + Goal

11. Quality Process
Set the Standard Before & After example

12. Quality Process
Tell Show Do Review Enables achievement of your Purpose + Goal

13. Quality Process
Train to the Standard Example

14. Quality Process
Organize Self & Team Intentional mix of tools and Leader Behaviors Enables achievement of your Purpose + Goal

15. Quality Process
Manage to the Standard Example

16. Quality Process
PDSA Kaizen Blitz A3 Enables you to raise the bar sustainably

17. Quality Process
Improve Upon the Standard Example
RIE Video

18. Quality Process
Results to date

19. Q & A

20. Patricia Goodson, LBC, SSGB phgoodson@gmail.com | pgoodson@phs.org
Thank You
Patricia Goodson, LBC, SSGB |