1. Leading With Safety Mike Huwar, President
Maryland-District of Columbia Utilities Association
2017 Fall Conference

2. Significant Scale Across Seven States
~ 8,000 Employees
~ 3.5M Natural Gas Utility Customers
~ 500K Electric Utility Customers

3. Columbia Gas of Maryland Overview
Business Profile
~ 33,000 customers in three counties
~ 650 miles of pipe
~ 70 miles of bare steel & cast iron
~ $93M rate base
Employee Makeup
66 Maryland-based employees
Backed by a company-wide team of support personnel
Customer Focus
Sustained industry leading employee and system safety performance
Economic Outlook / Customer Growth
Stable economic environment with modest customer growth
Since 2007, Columbia Gas of Maryland has invested over $100M to modernize and expand its distribution system in Maryland

4. Modernization of Priority Pipe – Safety and Reliability
In 2017, Columbia Gas will invest approximately $20.5 million in Maryland, with nearly $16 million being invested to upgrade aging infrastructure.
$100M
invested to date
Priority Pipe Replacement Miles – Bare Steel and Cast Iron

5. NiSource Stakeholder Commitments
Industry-Leading Safety Performance
Top-Tier Customer Satisfaction
and Brand Perception
Investments that Systematically and
Efficiently Deliver Service Integrity
Dependable, Predictable and Timely
Service and Emergency Response
Growing Customer Base by Expanding
Into Unserved Areas
Recognized Among Best Places to Work
by All in Our Communities
Sustained Annual Net Operating
Earnings per Share and Dividend Growth

6. Objective: Industry Leader in Safety
Our Focus
Safety is a core value
It is about people, not metrics
All employees go home safe every day
Our Goals
Everyone is responsible for safety
Plan safety into work (Safest place to be!)
Look out for each other at all times
Safe by Choice Training
Behavioral analysis to understand what drives risky behaviors and how to change those behaviors

7. DRIVING is the biggest safety risk our employees face each day.
Employee Safety
DRIVING is the biggest safety risk our employees face each day.
Each year, Columbia Gas of Maryland
employees drive over 715,000 miles.
Safety telematics system installed 2015
Used to track, trend, optimize, and improve:
Driver and public safety
Fuel and operational costs
Fleet maintenance costs
What we’ve seen so far in Maryland…
Drivers’ weekly scores reduced from the mid 30s to less than 10 on average
Drivers with no events continues to increase
Improved attention to driving

8. Columbia Gas of Maryland – Response Time Improvements
Emergency Response
Columbia Gas of Maryland – Response Time Improvements
Average Response Time (Minutes)
2015 YTD
2016 YTD
2017 YTD
23.68
20.87
19.15
Denotes reaching goals of:
Average response time of 22.2 minutes or less
98% of responses under 45 minutes
% of Priorities 45 Minutes or Less
2015 YTD
2016 YTD
2017 YTD
91.70%
97.35%
99.16%
As Soon As Safely Possible
60 minutes = industry “best practice”
We currently respond in 22 minutes
Practicing and Preparing All Year
Conduct tabletop exercises and mock drills to test employees’ skills and our processes
Include other utilities, municipalities, and emergency responders

9. Damage Prevention – Preventing Our Greatest System Safety Threat
Damage Prevention Coordinators
Calling before excavation
Importance of hand-digging
Building relationships
Analyzing ticket data
Education
Homeowners
Contractors/Excavators
Local Officials
Emergency Responders
2.53
1.89
1.43

10. Columbia Gas of Maryland—A Leader in Safety Performance
American Gas Association AGA) Safety Achievement Awards
Lowest motor vehicle incident rate
Lowest Days Away from work, Restricted or Transferred (DART) rate
Best performance in 2017 of all of our Columbia Gas companies
Most importantly, employees and contractors
go home to their families safe and healthy every day!

11. Thank you!