1. Student Affairs Assessment
Presented to the Expanded Managers’ Group
Division of Student Affairs
By Susan Platt, Executive Director of Assessment
February 19, 2015

2. Assessment and Evidence
“Assessment is any effort to gather, analyze, and interpret evidence which describes institutional, departmental, divisional, or agency effectiveness.”
“Effectiveness includes not only assessing student learning outcomes, but assessing other important outcomes as well (cost-effectiveness, clientele satisfaction, meeting clientele needs) for other constituents within the institution (the faculty, administration, governing boards) and outside the institution (alumni, legislators, funding agencies, accreditation agencies).”
Upcraft, M. L. & Schuh, J. H. (1996). Assessment in student affairs: A guide for practitioners. San Francisco: Jossey-Bass.

3. Scholarship of Assessment: The Lessons of Learning Reconsidered 2
Keeling, R. P. (Ed.) (2006). Learning reconsidered 2: Implementing a campus- wide focus on the student experience. ACPA, ACUHO-I, NACA, NACADA, NASPA, AND NIRSA.
Learning Reconsidered 2 (LR2):
Student affairs personnel have responsibility for student learning, development and success.
Integrated learning includes aspects of formal academic elements (general education, the major and electives) as well as out-of-classroom experiences
Linked to the spirit of Greater Expectations, Student Learning Imperative, and Principles of Good Practice in Assessment
The campus is a learning system with students at the center using “cognition and affect to engage the environment;” they “move through social, academic, and institutional contexts,” all of which give them opportunities to engage in meaning- making and opportunities to learn.

4. Division of Student Affairs Assessment Activities 2014-2019
DIVISION OF STUDENT AFFAIRS ASSESSMENTS
Strategic Planning & Mission-Goals Setting X
Program Review
SLD
SHS 
EOP
DSS
UOSR
Student Learning Outcomes
Unit Climate Survey and Leadership Assessments
SHS
HRL
Annual Assessment Reports
LARGE SCALE SURVEY DATA COLLECTION WITH CAMPUS PARTNERS
Freshman Survey
NSSE/FSSE
Student Satisfaction
DLE
Requests for primary and secondary data

5. Strategic Planning & Mission/Goals Setting
Institution
Team
Unit

6. Program Review
Opportunity for units to be reflective, examine their practices, and get feedback about their effectiveness from a variety of stakeholders
Initiated by a letter from the VP for Student Affairs
Orientation provided by Testing, Evaluation & Assessment to all staff and leaders of the unit
Unit writes a self-study and recommends internal/external reviewers
Reviewers meet with key stakeholders identified by the unit
External reviewers write a report
Internal reviewers write a final report with recommendations for improvement and present findings to the Program Review Council
The VP for Student Affairs issues a Memo of Understanding to the unit
Unit provides an annual report of progress

7. Levels of Student Learning Outcomes
WASC Core Competencies** ↑
Institution*
College/LEAP
Division
Department
Team
Program (multiple sections of courses)
Unit
Classroom
Programs, Services, Activities
Academic Affairs
Student Affairs
*Institution-level learning goals include communication, numeracy and critical thinking skills for workplace or advanced study, local/global engagement, knowledge of and respect for diversity, liberal education skills, problem solving, research, and creative activity.
**WASC Core Competencies include writing, oral communication, quantitative reasoning, critical thinking, and information literacy.

8. Unit Climate and Leadership Assessments
Unit climate surveys: feedback from employees about their work environment, opportunity for growth, and general overall satisfaction
Leadership assessments: climate surveys provide extensive feedback concerning leadership practices in employees’ units; exploring best practices in using 360-degree assessments specifically for higher education leaders

9. Annual Assessment Reports
Describe assessment activities in the past academic year and align these with unit, team, and institutional goals:
Student learning outcomes
Student satisfaction with services
Needs assessments
Large scale survey data collection
Describe assessment plans for the next academic year
Templates will be provided on the CSULB Assessment website

10. Large-Scale Survey Assessments
Cooperative Institutional Research Program Assessments:
The Freshman Survey (TFS)
Diverse Learning Environments (DLE)
National Survey of Student Engagement (NSSE)
Other survey requests as needed
IRB

11. Scholarship of Assessment Training Opportunities
Workshops & Webinars
Student Affairs Assessment
Strategic Planning
Mission Statements and Goals Setting
Student Learning Outcomes
Program Review
Large Scale Survey Data Use
Leadership and Unit Efficiencies
SPSS
Measurement Tools
Other?
Department requests for tailored workshops in student affairs assessment
Unit and/or Team meetings