1. Veteran Resource Service Center
800-MICH-VET

2. Presented by: * Jason Wentworth, Acting Supervisor
Michigan Veterans Affairs Agency
Notes: ***A DD214 can be requested by Veteran, next of kin, or surviving spouse. When the Veteran is deceased, the request must be accompanied by a copy of the death certificate. If the Veteran is alive and the signature is not the Veteran’s, the request must be accompanied by a POA.***
Was the Veteran’s home of record Michigan? If not, refer them to that state.
Is the Veteran Air or Army NG? If so, direct them to (Air ) (Army )
Have they had possession prior? If so, did they use to apply for benefits at the VA or for a membership like the AL or VFW? They might have a copy.

3. VRSC
First call center operation in the state of Michigan that is integrated with Michigan 2-1-1
Extension of the agency’s one-stop web portal, MichiganVeterans.com
Growing and agile knowledge base
Linkages to state programs, federal benefits and local resources
Customer Relationship Management tools (Salesforce)
2-1-1 partnership brings 24/7 coverage and a partnership that help Michigan Veterans connect with local resources ( Callers to are asked if they are a Veteran to help facilitate the “no wrng door” concept at the local level. Regional pilot programs are encouraging members to register their programs with 2-1-1
Agents are able to submit and rate knowledge base articles

4. What Veterans experience when they do not know where to start
I want to hire
a Veteran
What is the status
of my VA claim?
I’m homeless
How do I use
my GI Bill?
What benefits do
I qualify for?
We can’t help with that
We only have National Guard Records
I don’t know who needs a job
You need to call back next week
We are
closed
What Veterans experience when they do not know where to start
The confusion without the no wrong door concept
We want to go from this….to this.. (click to nest slide--Slide transition statement)
We don’t
serve your
area
I don’t know, please hold.
We only know about Federal programs

5. Yes, I can connect you with someone who can help…
I can’t pay
my rent
How may
I help you?
1-800 MICH VET
2-1-1
Yes, I can connect you with someone who can help…
Dial MICH Vet or and the process is Organized and intentional.
Federal
State
Local

6. DD214 Request Process Call 800-MICH-VET with Veteran’s Name, SSN & DOB
If we have it on file, mail/fax/ request form to MVAA
Currently, MVAA can not fax or DD214s
If we do not have it on file, send SF180 to NPRC
NGB 22’s – Call
Notes: ***A DD214 can be requested by Veteran, next of kin, or surviving spouse. When the Veteran is deceased, the request must be accompanied by a copy of the death certificate. If the Veteran is alive and the signature is not the Veteran’s, the request must be accompanied by a POA.***
Was the Veteran’s home of record Michigan? If not, refer them to that state.
Is the Veteran Air or Army NG? If so, direct them to (Air ) (Army )
Have they had possession prior? If so, did they use to apply for benefits at the VA or for a membership like the AL or VFW? They might have a copy.

7. 1-800 MICH VET