1. Vent But Don’t Veer: One Tip for managing challenging student situations in the online environment
NOTE:
To change the image on this slide, select the picture and delete it. Then click the Pictures icon in the placeholder to insert your own image.
Lanie Wright, MBA, EJD
Assistant Dean of Students, School of Health Sciences
Kaplan University

2. Vent But Don’t Veer
Online education provides adult students with unprecedented access to academic programs
Online teaching however brings unique challenges
Typically no face2face contact
Absence of context in virtual communication
Unrealistic or mismatched expectations
Student demographic/high risk student body
Try the Vent But Don’t Veer method when facing challenging conversations!

3. Vent But Don’t Veer Student explains issue – allow venting!
Remain interested
Ask follow up questions
Vent
Don’t allow veering off course
Keep conversation on track
Don’t Veer
Repeat what student sees as the issue
Don’t allow student to interrupt or veer conversation in another direction
Repeat
Provide a resolution
Don’t veer with student objection
Resolution

4. Vent But Don’t Veer
My experience using the Vent But Don’t Veer method as an administrator and online instructor
Aggressive s
Angry phone conversations
One specific example of how using the Vent But Don’t Veer method helped a student move forward successfully

5. Vent But Don’t Veer Wrap-Up:
Online (and open format) education presents communication challenges to instructors, staff and administrators
At some point, all staff will be faced with a challenging student situation requiring additional communication
Apply the “Vent But Don’t Veer” method to handle even your most challenging student conversations