1. Making sense of your workplace – lead differently and develop high-performing teams
August 2017

2. Barry Oshry’s Human Systems Theory / Framework.

3. 2 ways to see human behaviour
As individual and personal
As systemic

4. A short exercise.

5. 2 ways to see human behaviour
As individual and personal
As systemic

7. Make up a Story Evaluate the others Take it personally React
Malicious
Insensitive
Incompetent
Take it personally
React
Get mad
Get even
Withdraw
Lose focus
Partnership

8. Your own side shows…?

9. Much That Seems Personal Is Not Personal

11. T e a r i n g Plop Neglect “Them” Vulnerability Complexity
Accountability
Plop
Neglect
“Them”
Vulnerability

12. Center Ring
Increased empathy/understanding Don’t take it personally Stay focused Don’t get hooked by “Stuff” Be strategic - take others’worlds into account Ease their condition Partnership

13. Side Show Malicious Insensitive Incompetent Get mad Get even Withdraw
Make up a story
Evaluate the others
Malicious
Insensitive
Incompetent
Take it personally
React
Get mad
Get even
Withdraw
Lose focus
Partnership

14. Reflection
What are the consequences of the side shows in your organisation?
What are the possibilities if we operate through centre ring?
What do we have to give up to move away from our side shows?

15. Top Overload
Middle Crunch
Bottom Disregard
Customer Neglect

16. Condition Response Experience
Top Overload Suck It Up Burdened
Bottom Disregard Hold Them Responsible Oppressed
Middle Crunch Slide in Between Torn
Customer Righteously Neglect Hold IT Responsible Indignant

17. Poor Strategies

18. Suck It Up
Top
Overload

19. Hold Them
Responsible
Bottom
Disregard

20. Slide In
Between
Middle
Crunch

21. The Nail in The Coffin

22. Experience Cause Tops Burdened Sucking It Up Circumstances Bottoms
Oppressed
THEM
Holding THEM responsible
Middles
Torn
Sliding in Between
The Job
Customers
Indignant
Holding IT responsible IT

23. Perpetuation and change?

24. Reflection Do you see yourself in this?
If so, what are the costs to you in terms of
Health?
Relationships and partnership?
Effectiveness?
What are the costs to the system?

25. New Choices Tops: Be System Developers Bottoms: Be System Fixers
Middles: Be System Integrators
Customers: Be System Validators

26. Barry Oshry - Human systems theory
Want to know more?
“Seeing systems” – by Barry Oshry
“The possibilities of Organisation” – Barry Oshry
The Organisational Workshop – OW
Talk to me

27. Using the OW IR / MPI / TEC / NZTA / MoT
Core element of Accelerate: Strategic leadership programme
Part of culture change and transformation towards collaborative working and empowerment
Middle leadership empowerment integration