1. Analyzing Behaviors
and
Culture Significance

2. BIAS A preference that prevents impartial judgment Examples:
Women are inferior to men
Short people are inferior
Homosexuals are inferior to heterosexuals

3. ETHNOCENTRIC
These are individuals who believe in the supremacy of their own ethnic group
Example : Nazis May be unfriendly or antagonize other cultures

4. PREJUDICE Means to pre-judge
Have a strong feeling or belief about a subject
Formed without reviewing facts or information
Frequently afraid of things that are different and causes fear, distrust, and interferes with relationships

5. EVERY Individual is prejudiced to SOME degree

6. Cultural Competence: Managing Your Prejudices - YouTube

7. STEREOTYPING
Occurs when an assumption is made that everyone in a particular group is the same
Ignores individual characteristics

8. Ways to AVOID Bias, Stereotyping, and Prejudice
Know and be aware of your own values and beliefs
Be sensitive to other values and beliefs
Remember your are not adopting other beliefs but respecting them
Ask questions to learn
Avoid jokes
Remember mistakes happen: apologize and forgive

9. CULTURAL
DIVERSITY

10. Cultural Diversity
This will include family organization, language, personal space, touching, eye contact, gestures, health care beliefs, spirituality, and religion
Cultural ethnic beliefs of an individual will affect the behavior of an individual

11. HOLISTIC CARE
Care that provides for the well being for the whole PERSON
Care meets physical, social, emotional, and mental needs

12. FAMILY ORGANIZATION
Refers to family structure and the dominant person in a family
Families vary in composition

13. Nuclear Family Consists of parent(s) and child(ren)
Basic unit in European American families
Extended family is important

14. Extended Family
Includes nuclear family as well as grandparents, aunts, uncles, and cousins
Many generations live in one home
Basic unit for Asian, Hispanic, and Native Americans

15. Patriarchal vs. Matriarchal
Patriarchal: Father or oldest male is the authority figure
Will make most health care decisions for ALL family members
Common in Asian and Middle Eastern cultures

16. Matriarchal Mother or oldest female is the authority figure
Dominant female makes health care decisions
In many families, the mother and father share the decisions
Health care providers must respect the patients cultural decision

17. LANGUAGES In the US , English still remains the Dominant language.
The USA DOES NOT have an official language
There are variations within a language – called dialects

18. Non English Speaking Patients
Must use a translator
Speak Slowly
Use simple words
Use pictures or gestures (be careful) to clarify meanings of words
Try to learn common words or pharses

19. Ensure that the patient understands what he/she is signing
Legal Requirements
Any medical permit requiring a written signature be printed in the patients primary language
Ensure that the patient understands what he/she is signing
As the Health Care worker YOU must be aware of legal requirements for non-English speaking patients

20. PERSONAL SPACE AND TOUCH
Often called territorial space describes the distance people require to feel comfortable while interacting with others
Varies among different ethnic/ cultural groups

21. Arabs are close contact: they will touch, feel, and smell people while they interact
French and Latin Americans stand close together while talking
Hispanics are also comfortable with close contact
Women and children also tend to stand closer together than men do

22. Europeans and African Americans prefer more space during interactions (2-6 feet) but do not hesitate to shake hands when meeting.
Asians will stand close but do not touch during a conversation. Kissing and hugging is reserved for intimate relations and is not done in public
Native Americans believe personal space is important but will lightly touch during a greeting

23. As a Health Care Provider we use touch and constantly invade personal space. Need to be aware of patients non verbal cues and ask for permission to invade space.

24. EYE CONTACT
Europeans – direct eye contact: interest and trustworthiness
Asians – direct eye contact: rude
Native Americans – use peripheral vision and avoid direct eye contact; may regard stares has hostile and threatening

25. GESTURES
Used to communicate many things

26. Gestures, meanings and cultures – YouTube
10 Surprising Ways To Offend People In Other Countries - YouTube