1. Comprehensive Stress Management
Chapter 15

2. What Is Job Stress? personal characteristics factors intrinsic to job
extra-organizational stressors

3. Occupational Stress Is Costly
health costs
to the individual
to the business
costs in job satisfaction / employee turnover
costs in employer liability (worker’s compensation laws)

4. Occupational Stress and Physiological Effects
hypertension
increased serum cholesterol, glucose, & lipids
coronary heart disease
diabetes
peptic ulcers

5. Occupational Stress and Psychological Effects
low self-esteem
increased job tension
decreased job satisfaction
poor job performance
increased absenteeism

6. Occupational Stressors
lack of participation
role problems
role overload
role insufficiency
role ambiguity
role conflict
job dissatisfaction
motivation factors
work environment

7. Machlowitz’s Characteristics of a Workaholic
intense and energetic
sleeplessness
difficulty taking vacations
spends most of the time working
frequently eats while working
prefers work over play
works hard at making the most of their time
blurs the distinction between work and play
works anywhere and everywhere

8. Burnout
. . . the physical and emotional exhaustion due to too much work or frequent frustration at work.

9. Symptoms of Burnout diminished sense of humor
skipping rest and food breaks
increased overtime and no vacations
increased physical complaints
social withdrawal
changed job performance
self-medication
internal changes

10. Women Working Outside the Home
Women earn less income than men in almost all job categories.
Minority women earn less money than white women.
Women with outside employment also work inside the home.
child-rearing
housework

11. Median Weekly Earnings of Full-time Wage and Salary Workers, 1991

12. Sexual harassment at work can come in many forms
sexual advances made by someone of power or authority
direct threats of firing, lack of promotion, or other sanctions
implied or interpreted threats or sanctions
jokes or sexual innuendos that make a worker
feel uncomfortable
perform on the job less well
suffer in career development

13. Some effects of sexual harassment include
feelings of guilt
feelings of helplessness and fear
loss of self-esteem
headaches, backaches, & neck pains
gastrointestinal illness
chronic depression

14. Domestic engineering has stressors too!
role overload
role insufficiency
role ambiguity
role conflict
role denigration

15. Life Situation Interventions
life situations
perceived
stressful
emotional
arousal
physiological
consequences
quit the job
request a change in job responsibility
don’t take work home
take a full lunch break
don’t do work during lunch
discuss your feelings
perceive stressors and challenges
roadblock

16. Perception Interventions
look for humor in stressful situations
see things for what they are (reality)
distinguish between need and desire
separate your self-worth from the task
employ the appropriate coping style
problem-focused vs. emotion-focused
life situations
perceived
stressful
emotional
arousal
physiological
consequences
roadblock

17. Emotional and Physiologic Arousal Interventions
life situations
perceived
stressful
emotional
arousal
physiological
consequences
relaxation techniques
exercise
roadblock
roadblock