1. Copyright © 2016 The EXPERIENCE Institute®

2. Imagine a future...

3. where people... Family Friends Business Travelers Leisure Travelers
Meeting Attendees

4. can sort through tons of information...

5. to find a destination...

6. that is working together...
Airports
Lodging
Restaurants
that is working together...
Transportation
Facilities/Venues
Local
Government

7. to make their
EXPERIENCE
better!

8. Where one message...
will help determine whether to visit...
or not.

9. We’re proud to be one of the FIRST in the nation to be accredited!

10. So how does this work?

11. Thousands experience San Antonio every day.

12. Meeting & Convention Attendees
Business Travelers
Meeting & Convention Attendees
Tourists
Friends & Family
Locals

13. Is it easy for them to get around?
Do they find interesting things to do?
Are people friendly and helpful?
How is their hotel?
How are the restaurants?
Is the city safe and clean?

14. San Antonio Experience.
If we know the answers...
we can create and deliver a better
San Antonio Experience.

15. Why?

16. So they will come back again and do even more.
They will also tell their friends how wonderful our city is.

17. And we will all have more customers.

18. we have to know how we are doing.
But, to make this work...
we have to know how we are doing.

19. Everywhere people go they will see signs, cards and posters like this:

20. Easily accessed by any device or desktop computer at
MySanAntonioExperience.com

21. ...the survey looks like this.

23. 5 questions, loaded randomly
Takes one minute to respond
General experience questions
No questions about specific businesses
No personal info, only Zip Code

24. What can YOU do to help? Encourage customers to take the survey
Remind them how easy and quick it is
Let them know we all care about their San Antonio experience and are working to make it the best it can be!

25. ...it’s that simple.

26. It’s all about capturing data
to see how we’re doing... community-wide.
And that involves YOU!

27. THANK YOU!

28. Together...