1. Managed IT Systems, Manager
U C L A
Managed IT Systems
I am the manager of MITS team. While the team is responsible for approximately “50” servers, “475” desktops, and “78” network and local printers and other standard hardware used by our customers on CTS and B&AS Domains.
Presented by
Dean Berreth
Managed IT Systems, Manager

2. U C L A Managed IT Systems Who we are Who we support What we support
Domain Network
Servers
End Users/Desktop
Departmental Applications
Remote Access
Current & Future Projects
Conclusions and Q&A

3. U C L A Who are we? Managed IT Systems Dean Berreth, Mgr
Alan Mok, Senior Systems Analyst
Tim Narikawa, Senior Systems Analyst
Mits Yamahata, Systems Analyst

4. Who we support… Our Customers: Communication Technology Services
Bus & Admin Services Administration
Campus Service Enterprises
Early Care & Education
Real Estate
WC Office of the Building
Insurance & Risk Management
Mail, Document & Distribution Services
Central Ticket Office
Events Office
Financial Management
Managed Network Services
Student Technology Center
California NanoSystems Institute
Center for Society & Genetics
Who we support…

5. U C L A What do we support… Managed IT Systems
Domain Network (NT & AD)
Servers
End User & Desktop
Departmental Application
Remote Access

6. Domain Network Support:
Managed IT Systems
U C L A
NT Domain (WinNT)
Active Directory (Win2K & Win2K3)
Domain Controllers (Login Servers)
DNS, DHCP, WINS
Patch Updates (Network Wide)
Virus Scanning (Network Wide)
Spyware Scanning (Network Wide)
Backups (Shadow/Undelete/Tape)
Server Monitoring (Paging)

7. U C L A Server Support: Managed IT Systems Domain File & Print Email
Databases
Web
Departmental Applications
How many do we support?

8. Managed IT Systems
U C L A
What is a server?

9. End User / Desktop Support:
Managed IT Systems
U C L A
Help Desk
Ext 56000,
Hardware Support
Desktops, Monitors, Laptops, PDAs, Blackberrys, etc.
Local & Network Printers
Operating System
Windows NT, 2000, XP, etc.
Standard Applications
Office (Word/Excel/PowerPoint/Access/Outlook)
Other MS (IE/Visio/Project/Publisher/FrontPage/etc)
Hummingbird (Host Explorer)
Non-Standard Applications
Adobe (Illustrator/Pagemaker/Photoshop/Acrobat)
Macromedia/ColdFusion/DreamWeaver/Citrix/etc.
Other Support
Departmental Applications

10. Departmental Application Support:
Managed IT Systems
U C L A
Departmental Application Support:
Provide consultation services
Project management assistance
Installation & testing
Ongoing support
Examples:
Essbase (FM)
TicketMaster (CTO)
Campus Calendar (EO)
Performance Impact (CTS)

11. U C L A Remote Access: Managed IT Systems Email
Outlook via VPN
Outlook Web Access
Blackberry & other PDAs
Windows Mobile 5 (Future)
VPN (Virtual Private Network)
Home PC / Notebooks
Citrix/Terminal Services (Future)

12. Current & Future Projects:
Managed IT Systems
U C L A
Current & Future Projects:
Upgrade CTS Desktops to Windows XP & Office 2003
Active Directory 2003 for B&AS
Active Directory 2003 for CTS
Citrix/Terminal Services
SpySweeper (Network)
Help Desk (24hr Availability)
Increase Customer Base
NOC Server Room
VPN for CTS (replace current)

13. U C L A Thank you for your time! Conclusion Any Questions?
Managed IT Systems
U C L A
Conclusion
Any Questions?
Thank you for your time!