1. Welcome to the Kensington Public Library’s Listening Sessions
Please help yourself to some refreshments.

2. Our survey reached 115 residents in our community:

3. These are our results:
How important are each o the following library services to you? (Top answers)
*Borrowing Materials
*Interlibrary Loan
*Assistance from librarians
*Programs
How would you rate each of the following at our library? (Top answers)
*Customer Service
*Collections
*Interlibrary Loan
*Museum Passes
*Programs
If you have not had occasion to visit our Public library lately, which of the following describes why? (Top answers)
*Hours not convenient
*Get information from internet

4. What could the library offer that would interest you to visit?
Based on the results from our written responses:
47% suggested more programs such as “more humanities sessions”, “pre-teen events” “activities for seniors”, “more childrens’ programming” and “author readings”
21% suggested more materials such as “new books & DVDs” and “childrens’ toys to loan out”

5. 32% suggested more programs 32% suggested more hours
How could the library or its service be improved? Is there anything that the library could offer that would be of interest to you?
Based on the results from our written responses:
32% suggested more programs
32% suggested more hours
16% suggested more materials
11% suggested better/more space

6. Here are questions for discussion:
Survey results- Do you agree with our findings? Are there any other areas we may have overlooked? What would you add? What would you improve?

7. Thank you for joining us today.
We value your thoughts and opinions.