1. How To Manage Your Online Reputation
Kim McNeely
SCORE Presenter 1

2. Good News! No One Is Talking About You Online!2

3. Bad News! No One Is Talking About You Online!3

4. Review Sites 4

5. Why Do I Care About What People Are Saying?
82% of people visit an online review site because they intend to buy a product or use a business for a service
78% of consumers turn to review sites to FIND a local business 5
Source: YELP

6. Have you CLAIMED your online business account
Have you CLAIMED your online business account? If not, that is your homework for today! 6

7. 7

8. No Response from Business Owner
Hair Salon
No Response from Business Owner 8

9. No Response from Business Owner
Restaurant Review
No Response from Business Owner 9

10. Nail Salon 10

11. Thank You Isn‘t Enough 11

12. Go The Extra Mile 12

13. Don’t Ignore It, Make it Right13

14. How to Get Reviews Give Service That Merits a Positive Review Ask
Thank Customers In Advance for Review 14

15. Tips for Better Review Pages
Add Your Hours
Add Photos
Engage with your page
Add your website to the page 15

16. Steps for Reputation Management
Claim profile
Add content to profile regularly
Monitor account and respond to reviews
Stay on top of your reputation 16

17. Google yourself AND your business regularly!
And One More Thing….
Google yourself AND your business regularly! 17

18. Questions 18