1. Community Pharmacy Patient Questionnaire Results
STOCKBRIDGE PHARMACY
2016
Stockbridge Pharmacy Survey Results 2016

2. Key Findings (from 75 patient responses received)
Most customers (65%) visited for our NHS Prescription Service
The majority of customers (82%) were very satisfied with the time it took to provide their prescription
At least two-thirds of customers rated the Pharmacy as very good on all aspects (cleanliness, comfort of waiting area, stock, layout, waiting time and privacy)
Stockbridge Pharmacy Survey Results 2016

3. Key Findings (from 75 patient responses received)
Most customers (80%) rated the services they received from both pharmacist & staff as very good. It is notable that all customers felt we were polite and took the time to listen and answered your queries.
In response to the question about our advisory role and disposal of waste medicines 80% of you who received these services reported we provided them very well.
Most customers (78%) reported choosing Stockbridge Pharmacy ahead of others for meeting their pharmaceutical needs.
Stockbridge Pharmacy Survey Results 2016

4. Key Findings (from 75 patient responses received)
A few comments were made to further improve our service to you:
‘staff ask a lot of questions’;
‘having certain stock in’;
‘keep moving things’;
‘could be a bit modern’.
Some of you wanted to tell us we are ‘a vital community service in this rural area’.
Taking everything into account, most customers and patients (86%) rated the Pharmacy as very good or excellent.
Stockbridge Pharmacy Survey Results 2016

5. Demographics of our 80 Responders
Age range: = 16%; = 34%; 65+ = 50%
Gender: Male = 47% Female = 53%
Dependents/ Care provider: Children under 16 = 10% Carer = 14% Neither = 76%
We wish to Thank you for completing our Annual Survey
Stockbridge Pharmacy Survey Results 2016

6. Stockbridge Pharmacy Survey Results 2016
Our Action Plan
To promote Stockbridge Pharmacy services locally using our newly created website;
Staff to maintain higher stock levels for both dispensary and retail lines;
Shop layout to be enhanced by introducing signposting and clearer merchandising by the Team;
Staff to promote availability of private consulting room by informing customers at the Counter;
Comfort and convenience of waiting area to be tackled by installing seating outside the consulting rooms;
Stockbridge Pharmacy Survey Results 2016