1. Quarter 1 Performance Report
3 August 2012

2. Introduction: Planning for implementation Priorities for the year
Outline
Introduction: Planning for implementation
Priorities for the year
Operational overview
Concluding Remarks
Question and Answer session

3. Introduction: Planning for implementation
In Q1, the organisation spent a significant amount of time on detailed business planning ensuring the activities, related milestones, KPIs and budgets are aligned with each goal.
Concurrently, we continued to meet most service delivery standards.

4. ICT infrastructure implementation; ICT governance; Data cleansing;
Priorities for the year
Organisational transformation – new structure, new policies, new code of ethics;
ICT infrastructure implementation;
ICT governance;
Data cleansing;
Debtor management;
Service standards monitoring and improvement;
Call Centre;
FNB Collaboration.

5. Operational overview – Company registrations
 MONTH
MANUAL
ONLINE
TOTAL
APRIL
5067
9329
14396
MAY
5186
12750
17936
JUNE
5923
13823
19746
 16176
 35902
52078
Service delivery standards
>90% of online applications registered within 3-5 working days if all supporting documents submitted
>90% of manual applications registered within 15 working days

6. Operational overview – Cooperatives
5 000 Cooperatives were registered in the first quarter; in line with the upward trend in the last financial year. The average per quarter up to 2010 was
Service delivery standards:
54% of applications registered within 15 working days
14% of applications registered within less than15 working days
In the remaining cases we need to investigate whether standards were met or not.

7. Operational overview – Intellectual Property registers
Service
April
May
June
Total
Trade mark applications
2979
3212
3046
9237
Patents applications
780
871
893
2544
Designs New Applications
180
223
165
568
Copyright in films 12 4 8 24
Service delivery standards
All trade mark, patent and design official application numbers issued within 5 working days.
80% of copyright official application numbers issued within 2 working days.

8. International Applicants
Operational overview – Intellectual Property: local vs. international applicants
Type of filing
Total Q1
Domestic Applicants
International Applicants
% Local filings
Patents
2544
716
1828
28%
Designs
568
223
345
39%
Trade Marks
9246
5145
4101
56%
Copyright 22 4 18
18%

9. Operational overview – Business Rescue
Item
April 2012
May 2012
June 2012
Notices of Beginning Rescue Filed
(sec 129) and court applications 30 43 29
Discarded (not valid) filings 1
Notices to End Rescue Proceedings 4
Applications for Business Rescue Practitioner (BRP) licenses 10 12
BRP registrations certificates issued
and BRPs appointed 31 36 22
No of licensed BRPs 84 91 94

10. Operational performance – Business Rescue
Notices Filed
April 2012
May 2012
June 2012
Notices Brought forward 6 4 7
Notices of Beginning Business Rescue Filed (129) and Court Applications 30 43 29
Registration Certificates issued and BR appointed 31 36 22
Discarded not valid filings 1
CoR Notice to end Rescue Proceeding
Pending Notices filed
Enquiries received including telephonical
333
270
438
Applications for practitioners licenses received 10 18

11. Operational overview – Business Rescue

12. Operational overview – Investigations Subject June 2012
Cases brought forward 70
Investigations initiated 26
Cases finalized 25
Cases pending 71
Average turnaround time on finalized cases
44 days
CIPC has as its mandate to ensure compliance by companies to the new Companies Act, 71 of As such, various cases of none compliance were reported cases. The nature of complaints cases vary depending on the company circumstances. Complaints that related to financial mismanagement were resolved in consultation with affected stakeholders, such auditors. Other cases related to other members of the board resigning as a result unacceptable management practices. Criminal related matters were referred to South Africa Police Service and High Court for investigation and financial related matters were referred to auditors. However, some of these cases were closed due to a lack of cooperation from complainants. Another case was referred to the National Consumer Commission due to none adherence to the rescission of a judgment.
One company was unable to attend to the filing of annual returns due to the removal of the directors’ details. However, the complainant was later able to file its annual returns.
Complaints that did not fall within the jurisdiction of the Companies Act were forwarded to the BEE Unit in the dti. Allegations of contraventions of sections 179, 239, 240, 226 and 284 of the Companies Act 61 of 1973 were made; however, the matter was closed due to a lack of cooperation from the auditor.

13. Contact Centre Total Calls Data
Operational overview – Call Centre
Contact Centre Total Calls Data
Month Reporting
Apr-12
May-12
Jun-12
Calls Offered
43645
51672
68188
Calls Answered
9779
11638
12427
Abandoned
33866
40034
55761
Abandoned %
78%
77%
Answered %
22%
23% s
7161
7547
6820
Performance of the call centre was at an all time low in January 2012, at 20% and performance has remained largely unchanged.
Decentralisation introduced in March, but has not changed performance substantially. Higher call resolution, but slower performance.
CIPC is exploring different options, including a visit to the Swedish Corporate Registry, which receives and handles similar and larger call volumes without a call center.
CIPC has as its mandate to ensure compliance by companies to the new Companies Act, 71 of As such, various cases of none compliance were reported cases. The nature of complaints cases vary depending on the company circumstances. Complaints that related to financial mismanagement were resolved in consultation with affected stakeholders, such auditors. Other cases related to other members of the board resigning as a result unacceptable management practices. Criminal related matters were referred to South Africa Police Service and High Court for investigation and financial related matters were referred to auditors. However, some of these cases were closed due to a lack of cooperation from complainants. Another case was referred to the National Consumer Commission due to none adherence to the rescission of a judgment.
One company was unable to attend to the filing of annual returns due to the removal of the directors’ details. However, the complainant was later able to file its annual returns.
Complaints that did not fall within the jurisdiction of the Companies Act were forwarded to the BEE Unit in the dti. Allegations of contraventions of sections 179, 239, 240, 226 and 284 of the Companies Act 61 of 1973 were made; however, the matter was closed due to a lack of cooperation from the auditor.

16. In conclusion
In the first quarter, the emphasis was on maintaining service delivery standards and planning for implementation.
In the second quarter, the organisation aims to:
Ensure all processes are in place to conclude the organisational design process in the third quarter;
Commence the planning cycle for the next reporting period;
Begin implementing the business plan, and see greater traction in the ICT area in particular;
Continue to improve service delivery, especially with respect to the call centre.

17. Questions?/
Comments?