1. CIC-on-Duty activity report
A. Cavalli
A. Pagano
P. Veronesi

2. CIC on Duty activity (1/2)
One of the main roles of the operations team is to take care of operational problems at Resource Centers (sites), Core Infrastructure Centers (CICs - Core Services) and grid wide problems.
The operations team is responsible for detecting problems, coordinating their diagnosis, and starting the follow-up procedure (the so-called escalation procedure) to track issues and document the solutions. This has to be done in coordination with the Regional Operations Centers to allow for a hierarchical approach.
Procedures have to be followed according to the formal descriptions to allow sharing the work. However, good judgment and common sense cannot be replaced by these procedures.
INFN-CNAF, Bologna, 25th March 2005Bologna, 27/03/2006

3. CIC on Duty activity (2/2)
Weekly Operations Meetings via vrvs each Monday (from March is a joined EGEE WLCG meeting)
INFN-CNAF, Bologna, 25th March 2005Bologna, 27/03/2006

4. ~60 new tickets/week opened by COD
CIC dashboard
~60 new tickets/week opened by COD
INFN-CNAF, Bologna, 25th March 2005Bologna, 27/03/2006

5. CIC Metrics (1/3) Site Functional test from Sep 2005 to March 2006
205 Total number of sites that are involved in at least one SFT test failure
29 Total number of Italian sites that are involved in at least one SFT test failure
INFN-CNAF, Bologna, 25th March 2005Bologna, 27/03/2006

6. CIC Metrics (2/3)
This graph displays the percentage of failed SFT by type
*Relevance is defined by the ROC/RC manager for all failed SFT in given ROC report
INFN-CNAF, Bologna, 25th March 2005Bologna, 27/03/2006

7. CIC Metrics (3/3)
This graph displays the total number of hours where a site has been declared as down.
INFN-CNAF, Bologna, 25th March 2005Bologna, 27/03/2006

8. Links CIC operation portal: http://cic.in2p3.fr/index.php
CIC on Duty procedure:
CIC/ROC operation metric:
INFN-CNAF, Bologna, 25th March 2005Bologna, 27/03/2006