1. Accrediting technical competence for Registrars
Developing a national qualification
Sara Teers & Diane Reed

2. Translating strategy in to action
Feedback from GRO Helpdesk
Converting Handbook competencies to computer based learning
Best practice training materials published for 13 key topics
Establish a national learning network
Implement a nationally accredited qualification
Develop a new apprenticeship framework

3. Progress against the priorities
Telephone data pilot launched February ’12
Handbook competencies in to computer based learning
Training newsletter
Suite of quality assured training materials
Application submitted to City & Guilds
Meetings held with Apprenticeships SE

4. Why revisit the concept of a national qualification?
Withdrawal of technical inspection
Workforce demographic
Current economic conditions and erosion of traditional remuneration strategies
Inconsistent training, standards and quality of service
Perceived rise in number of recorded errors
Inconsistent mechanisms for measuring officer competence

5. A national qualification for the LRS
Modular approach to learning which is consistently assessed
Delegates take responsibility for their own learning
Knowledge acquired through a combination of blended learning approaches
Standardised assessment tools
Technical standards owned and updated by GRO
Integral generic skills

6. Next steps Establish core group including GRO, LRSA and LRS reps
Agree detailed content of the modules
Develop an assessment strategy
Survey LRS for expressions of interest
Identify and train assessors
External audit and full evaluation
Certification dual branded – C&G/RG/LRSA

7. Measures of success
Improved accuracy and integrity of data captured by Registrars
Officer competence and confidence in dealing with a broad range of transactions
Improved customer service, IT and understanding of local government
Reduced call volume to GRO helpdesk
A succession plan for the future of registration

8. Timescales Project group established – May ’12
National survey and analysis of outcomes
Initial scoping workshop – 18 June ’12
Modules complete – end July ’12
Assessors and pilot authorities identified
Assessor training – December ’12
Pilot launched April ’13
Full programme rolled-out autumn/winter ’12
Programme duration - between 12 & 18 months