1. CTE Conference

2. Prometric Team
Heather Alexander, Account Manager
Matt Snyder, Account Manager – backup
Stacy Lawson, Team Lead

3. Test Volumes Year over Year

4. Test Volume Comparison Per Training Program Type First Time Tests YOY
* Totals do not include lapsed candidates

5. Written Exam Pass Rates YOY

6. Clinical Skills Exam Pass Rates YOY

7. Pass Rate By Skill 1st & 2nd Qtrs. Quarter 2016

8. Service Level Performance Call Center Stats Answering 80% of calls in 90 secs.
NEW YORK NURSE AIDE REPORT
Jan-16
Feb-16
Mar-16
Apr-16
May-16
Jun-16
Jul-16
Aug-16
Sep-16
 Oct- 16
Nov-16
Dec-16
YTD
Calls Offered
4125
4759
5441
5070
5513
4409
29,317
Calls Answered
3961
4421
5204
4786
5357
4326
28,055
Copyright © 2016 Prometric. All rights reserved.

9. Outstanding Call Center Stats
Average speed of answer in seconds
Call Abandon Rate
Copyright © 2016 Prometric. All rights reserved.

10. Best Practices
Online IFT request form must be used to request test dates (more info after this slide).
If a date is requested and you are no longer in need of it, let our team know ASAP as that resource may be used for another event.
Always print the applications off the web, don’t photocopy.
Review apps with students for completeness.
Check training completion date – it’s not always the same as graduation date
Applications must arrive completed with fees no later than 10 business days before the event.
Check to make sure each candidate is receiving an ATT letter. Candidates have the tendency to get incomplete status letters and not act on getting their applications completed.
Don’t wait until roster come out to discover candidates are missing as no changes can be made after the 5 business day window passes before an event.
For ADA requests, sites need to provide the completed ADA packet for each candidate.
Join our distro list/check web periodically for program

11. Enhancements to IFT Event Request Process
All IFT Event Requests must be submittted using the approved Prometric In Facility Request Form available on the web ( In order for Prometric to process the request, the form must be completed accurately and in its entirety.
Each event is then assigned a tracking number via with a roster form for identifying candidates associated with the event.
Roster needs to be printed and submitted with applications/fees.
Contact Information:
Urgent issues/inquiries: option 2, option 1, option 2
Non-Urgent requests/ inquiries:
Missing information on candidate application, please have the candidate call option 1 and respond to prompts.

12. NY IFT Request Form

13. NY IFT Request Form

14. Miscellaneous Topics – Technology Investments
Registry
In the storyboard phase of a registry redesign.
More functionality and enhanced security
Easier end-user functions
Eliminating old/not used functionality
Better reporting capabilities
Surpass
Partnership with BTL of Shipley, Leeds, England
Integrated system for test content development, test delivery, results processing and statistical analysis
Client migration begins April 2016
Nurse Aide migrations planned for late 2016/early 2017

15. New Public Registry View

16. 16

17. What is a Job Analysis?
Job Analysis is critical in establishing content validity
The adequacy with which the test items adequately and representatively sample the content area to be measured
Criteria to sit for the exam:
List eligibility criteria to sit for the exam
Current exam structure:
Time allotted for each
Number of questions
Types of questions (multiple choice, constructed response)

18. Test Development Process
Job Analysis
Test Specifica-tions
Item Writing
Item Review
Form Assembly
Exam Review
Exam Administration
Statistical Item Analysis
Cut Score Study 18 18

19. Job Analysis Survey Survey Distribution All NAEs
All Mailing List Applicants
All pass candidates in 2015/2016
All training programs
Posted on Prometric webpage
Sent to all clients for distribution
Approx.: 76,000 s sent 19