1. Work of the Trading Standards Safeguarding Team
Adrian Ridley Hampshire County Council Trading Standards Service

2. Doorstep Crime
Uninvited ‘cold callers’ offering home maintenance & gardening services, or selling goods.
Choose ‘vulnerable’ victims.
Excessive prices for often poor work.
Taking deposits/full amount and not returning to do the work.
Failing to give cancellation rights
Refusing to sort out problems.
Worthless or no guarantees/warranties.
Taking victim to withdraw cash.
Hard sell of products, causing fear to residents.
Distraction burglary/Bogus callers.

3. Trading Standards Service Quick Response Team
Who to Call?
Trading Standards Service Quick Response Team
Monday to Friday 9am - 5pm

4. Buy with Confidence

5. Safeguarding – what are we doing?
65 referrals (Good & Services)
Creative, flexible & holistic approach
Work with partner agencies
Minimise stress
Use range of skills to obtain redress
Free
Quicker than court action
Almost 2M saved so far
Follow up package
Prevention work

6. Case Study

7. Working Together

10. Outcome Remains vulnerable. Finances managed by Client Affairs.
Improved physical & mental health.
Ongoing monitoring of risks.

11. Scams: The Reality Extent of the problem.
Telephone, letter and .
The effects on people.
Victims won’t admit they’ve been scammed.
Enforcement action difficulties.
Focus on prevention and helping victims.
Police response – Op Signature.

12. Received by one person in 2 months

13. Referring
Ask to speak to the duty Safeguarding Officer (on duty Monday to Friday 9am - 5pm)

14. Any Questions?