1. Della Kidz Decision Making Coping with Uncertainty
Creative Problem Solving

2. Explain what a condition of risk is and what managers can do to cope with it
When a decision must be made on the basis of incomplete, but reliable information
Inferential statistical techniques can help managers objectively cope with risks

3. Explain the need for a contingency approach to group-aided decision making
Nature of Task
Insights from research
Individuals are faster, but groups tend to produce better results
Problem-solving task
Best results achieved by polling the contributions of individuals working alone
Complex task
Brainstorming task
Same as for complex task
Learning task
Groups consistently outperform individuals
Contributions from average-ability group members tend to improve when they are teamed with high-ability group members
Concept mastery/ creative task

4. Challenges for Decision Makers
Dealing with Complex Streams of Decisions
7 intertwined factors of decision complexity
Multiple Criteria
Intangibles
Risk and Uncertainty
Long-term Implications
Interdisciplinary Input
Pooled Decision Making
Value Judgments

5. Challenges for Decision Makers
Coping with Uncertainty
Certainty
Risk
Uncertainty
Information-Processing Styles
Thinking Style
Intuitive Style

6. Challenges for Decision Makers
Avoiding Perceptual and Behavioral Decision Traps
Framing Errors
Escalation of Commitment
Overconfidence

7. The Global Manager Citizens Bank of Canada
Goal is to make social responsibility a part of everyday practices, not a part of after-profit “giving back” exercise.
Bank’s new Ethical Policy
Belief that they are “…stewards of the funds we hold”
“Demonstrate our leadership by being responsible and conscientious about where our money comes from and what we do with it.”
New socially responsible investment strategy.

8. Mental Locks to Creativity
Looking for the “right” answer
Always trying to be logical
Strictly following the rules
Insisting on being practical
Avoiding Ambiguity

9. Mental Locks Con't Fearing and Avoiding Failure Forgetting how to play
Becoming too specialized
Not wanting to look foolish
Saying “I’m not creative”