1. TDTMS
MarkeTrak Subtype Stats
September 20, 2017

2. Overview
TDTMS has requested the following MarkeTrak data for calendar year 2016:
Customer Recission:
Breakout Table of “Days from Enrollment Submitted”
Switch Hold Removal:
Switch Hold Not Removed vs. Total No. of Switch Hold Issues Submitted
Transitioned Switch Hold Not Removed
Transitioned Unexecutable
Usage & Billing Missing:
Breakout Table of “Average Days Open”

3. Customer Rescission – Time elapsed between completion of enrollment and MarkeTrak issue submit date – June 2016 Data
Total Submitted June 2016: 1,176
Average days from enrollment to issue submit date: 5.34
RANGE AVG. DAYS FROM ENROLLMENT SUBMITTED
TOTAL NO. ISSUES
<1
124
1 - 5
494
5 - 9
370
9 - 13
107 51 17 9

4. Switch Hold Removal – 2016 Issues Transitioned Switch Hold Not Removed
Total Switch Hold Removal Issues Submitted 2016: 8,926
Total Switch Hold Removal Issues Transitioned Switch Hold Not Removed: 1,317
% of Total: 14.75%
TDSP
TOTAL NO. ISSUES
TDSP A
539
TDSP C
360
TDSP B
311
TDSP F 54
TDSP E 44
TDSP D 8
TDSP G 1 CR
TOTAL NO. ISSUES
CR 1
200
CR 4
198
CR 3
175
CR 15 82
CR 26 80
CR 9 77
CR 5 73
CR 6 56
CR 111 46
CR 22 38
CR 13 26
CR 2 24
CR 14 23
All Other
219

5. Switch Hold Removal – 2016 Issues Transitioned Unexecutable
Total Switch Hold Removal Issues Submitted 2016: 8,926
Total Switch Hold Removal Issues Transitioned Switch Hold Not Removed: 719
% of Total: 8.06%
TDSP
TOTAL NO. ISSUES B
424 A
247 C 33 E 8 F 7
Unexecutable Reason
Documentation Invalid/Incomplete
287
No Switch Hold Pending on this ESIID
209
Customer Assoc. with Current Occupant
163
Issue Should not be Submitted by ROR 60

6. Usage & Billing - Missing
Total Submitted 2016: 8,180
No. issues transitioned ‘Complete’: 6,348
No. issues transitioned ‘Unexecutable’: 1,412
No. issues transitioned other: 420
Avg. Days Open Data:
TDSP
TOTAL ISSUES
AVG. DAYS OPEN
TDSP B
3,120
20.14
TDSP A
2,540
17.96
TDSP D
1,279
12.45
TDSP E
489
13.91
TDSP C
410
13.42
TDSP F
204
17.44
TSDP G
125
9.72
TSDP H 11
20.96
RANGE AVG. DAYS OPEN
TOTAL ISSUES
0 - 6
906
7 - 13
749
4,308
1,492
431
35 – 41
166
42 – 48 60
49 + 68