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Introduction and Demonstration of WebSphere Lombardi Edition
Vincent Belfoure Certified Senior IT Specialist WebSphere BPM Technical Sales Lead – Central Eastern Europe, Middle East and Africa 2
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WHY DO CUSTOMERS CHOOSE LOMBARDI BPM?
Simplicity Engagement Repeatability
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“ With Lombardi, it’s not what you do that is so different. It’s how you do it. That is the big difference. ” At the highest level, all BPM approaches are after the same thing … but the approaches are quite different … you need to “experience the difference” when evaluating the approach that’s right for you … There are 3 main principles that have guided our approach, and we think are 3 key ingredients for success: — Director, BPM Program at a large global company 4
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The simplest way to get started with your BPM initiative
Introduction to Lombardi Teamworks and a brief demonstration of the key capabilities in the technology. Touch on 3 quick topics: You can use all different kinds of software to build applications and systems. Teamworks is a purposed built platform to building not only process centric applications, but the right ones that solve burning business pains. A lot of applications or suites have reporting modules. Teamworks was purposed built for process improvement (defining KPIs & SLAs during design, understanding at risk work items during execution, and visualizing bottlenecks for continuous improvement) Process apps are not one and done. They are typically 90 deployments with iterations every 6-8 weeks. And a program like Allianz presented early deploy dozens. Have to have a scalable repeatable platform for an enterprise. The simplest way to get started with your BPM initiative The quickest way to deliver process applications 5
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Inventory and Map Processes … On Demand
IBM BPM Blueprint NEW Template Library includes APQC Process Maps from IBM BPM BlueWorks Intuitive, easy-to-use views enable business users to document and analyze process details – immediately Single, shared repository becomes the “system of record” for process documentation – always up-to-date Real-time collaboration and feedback between teammates on “shared whiteboard” Cloud-based access makes it easy to add participants – on demand Export process diagrams to other modeling and implementation tools (WebSphere Business Modeler, WebSphere Lombardi Edition, …) Note: APQC stands for “American Productivity and Quality Center” Main Point: IBM BPM Blueprint is the bluewashed version of Lombardi Blueprint providing process inventory and mapping in the cloud Also includes the ability to import process maps from a Template Library that is sourced from IBM BPM BlueWorks IBM BPM Blueprint Every company needs to understand and document its processes. Whether for a process improvement project, to create visibility, or train new employees, process documentation is an essential part of a company’s process excellence. But why is it so difficult to document those processes? Today’s tools aren’t designed to be simple, structured, and usable by the average person. IBM BPM Blueprint changes that with a tool that documents just like outlining in PowerPoint or Word. Blueprint brings a simple no-hassle method to process documentation and discovery. What’s new? IBM BPM Blueprint, formerly Lombardi Blueprint, is now a new IBM web based on-demand offering designed to let anyone in your company document processes. Users can outline processes as easily as outlining in PowerPoint or Word – tools familiar to everyone. No extensive training is needed – structured inputs help users focus on documenting instead of determining what to document. Since workflow diagrams are automatically generated, there is no need to learn workflow or process methodologies. And as a web based tool, Blueprint is easily accessible and deployable to users across your company requiring only internet access and a browser. Blueprint also serves as a process repository – a central location to store your documentation. There is no need to manage s, documents, or versions as Blueprint handles this for you. With such a simple tool, you can now scale your documentation efforts by leveraging users from across the organization. No longer does a central team need to consolidate process documentation from multiple individuals and groups to get a coherent view of a process. Now you can leverage the expertise of subject matter experts by having them document their understanding of the process themselves and utilize the central team for best practices and standards. The simplicity of Blueprint makes it possible to document processes even when there are no dedicated resources assigned to the task. What’s significant? When organizations are looking to implement a BPM, service oriented architecture (SOA), or other large scale solution, process discovery, workflow diagramming, collaboration and documentation is essential to the success of these projects and Blueprint is an ideal tool for these needs. Within a few hours, you can deploy and train users to begin documenting their understanding of a process. As a web based tool, the speed of deployment is as quick as adding new users to an account. And since Blueprint is simple and requires little training, companies can leverage everyone involved in the process – from the executive level to subject matter experts and process architects. Start with the high-level process map and drill down into the detailed workflow diagram when ready. And when process discovery is completed, export the workflow diagram using industry standards like XPDL and BPMN 2.0. For IBM WebSphere Lombardi Edition users, direct integration is available to subscribe to Blueprint processes directly from WebSphere Lombardi Edition. Structured inputs for simple documenting, always current, “evergreen” documentation Automatically generated workflow diagrams Process repository with a central location, access control: set “author” or “participant” view Automatically generated PowerPoint presentations Blueprint's ease-of-use, browser-based delivery and wiki-like structure have changed this and allow stakeholders inside and outside your organization as well as across functions, campuses and even oceans to collaboratively participate in process improvement. Blueprint takes the practice of process from the hands of the few and spreads it throughout your organization. In effect, the Blueprint platform becomes the central communication platform for collecting, sharing and improving how work gets done in your organization. What are the benefits? Easy to use -- Designed to be simple enough so people who have direct knowledge of a process, but may not be familiar with process mapping, can work on the same process Because it is a cloud-based application, it is accessible from any browser anywhere, no software with access control with both author and participant views Centralized and collaborative -- Acts as the central repository for all process related assets. Keeps you up to date -- When you log in you are able to see immediately who has made a change or commented on a process you’re working on. Bring data in, take data out -- Import and manipulate Visio diagrams, output data to PowerPoint, Word, Excel, PDF, XPDL, or BPMN 2.0 for execution in WebSphere Lombardi Edition Who is this designed for? Mid-to-large-sized enterprises in any industry that want to stay competitive and to rapidly change their business processes to respond to a variety of market and business demands will need business process management capabilities to address their business opportunities and challenges. The idea behind Blueprint is that the greater the number of stakeholders who collaboratively participate in and contribute to process discovery, the greater the quality of your business process improvement efforts. Traditionally, due to their complicated nature, process mapping tools have been used only by a select group of individuals and did little to provide for collaboration. More information: 30-day Free Trial -- RFA number: n/a 6 6 6
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“… the picture IS the process …”
Rapid Process Implementation, Improvement WebSphere Lombardi Edition V7.1 Rapid delivery of process applications – build, deploy, measure, optimize in a single, unified platform Model-driven architecture for rapid development and change – graphical implementation reduces technical effort, time, cost, and risk Built-in performance tracking and analytics drive real-time scoreboards and process optimizer Centralized deployment control simplifies governance WebSphere Application Server ND v7 and DB2 Express are embedded Business Modeler Graphical Implementation Shared Process Model Main Point: WebSphere Lombardi Edition (formerly Lombardi Teamworks) is a model-driven Business Process Management offering This offering can provide a single, shared process model library that ensures that all process-related assets are always in synch Now embeds WebSphere Application Server V7 (was formerly jBoss) IBM WebSphere Lombardi Edition WebSphere Lombardi Edition V7.1 is a model-driven business process management (BPM) offering for building and managing process applications in a single executable platform. WebSphere Lombardi Edition provides organizations with an environment for rapid composition and continuous change of process applications. A unique shared model architecture supports the highest levels of dynamic process definition with features including: Shared library for all process assets to facilitate reuse and collaboration Graphical workspace for building process diagrams and services Interactive playback for validating process requirements at any time without compilation Standards-based process design using Business Process Modeling Notation (BPMN) Properties sheets for all process elements help less technical users participate in design This architecture allows for quick time to market and the ability to implement change easily. What’s new? WebSphere Lombardi Edition, formerly Lombardi Teamworks, is now a new IBM single BPM offering allowing companies to continually improve their end- to-end business processes from build to execute to improve and manage functions. Organizations can drive better process performance because WebSphere Lombardi Edition provides fine-grained visibility and real-time control for in-flight processes. Process owners can react and adjust quickly to market pressures, regulatory changes, or other external forces by leveraging WebSphere Lombardi Edition which supports the highest levels of dynamic process execution. Features include a graphical view of process status, real- time scoreboards to provide out-of-box visibility into work in progress and the capability to take dynamic action and collaboration activities to allow for process participants to communicate and collaborate on specific process instances during process execution. WebSphere Lombardi Edition allows organizations to manage all aspects of their BPM program and exponentially expand BPM adoption throughout their organization by increasing collaboration, governance, reuse and simplifying tasks across the entire process development lifecycle. WebSphere Lombardi Edition supports the highest levels of program manageability with features including a process center for all process artifacts created in development, toolkits to facilitate and manage reuse of common functionality across multiple versions of multiple process applications and snapshots of all artifacts as specific points in time to manage all changes to process models. Back-in- time versioning allows organizations o instantly view any historical version of a process at any time with just the click of a mouse, as well as run the entire process application as it existed at that specific point in time, including models, rules, services, data, and forms. WebSphere Lombardi Edition also has a process server registry with centralized tools to deploy and track versions of multiple processes across various runtime server environments are now provided in the process server registry. What’s significant? The business process management (BPM) market is extremely broad and growing -- and the market needs are quite diverse. In the current business landscape, our clients understanding how their business is performing and transforming their business processes into engines of innovation is paramount. By enhancing awareness and understanding across ecosystems, they can gather insights to enable redesign of processes, systems, and strategies that span the breadth of their business network across employees, customers, partners, and suppliers to drive innovation. BPM requires various approaches to solve a spectrum of business challenges faced by the market today. WebSphere Lombardi Edition enables business-driven change to allow development of process applications involving human-to human interactions, ad-hoc collaboration, and work flow patterns that require fast deployment. WebSphere Lombardi Edition is designed to help companies meet the challenges of designing, controlling, optimizing and managing the lifecycle of processes across an organization by providing a simple graphical interface so business users can build processes and easily help everyone on the team to understand their processes. [3-4 features/bullets total] Authoring environment - Enables collaboration between business and IT authors and provides the ability to quickly build and share every process element, from diagrams to forms, rules, and services in a single design environment Process portal - Helps drive process performance giving users a consolidated view of all outstanding tasks while giving managers visibility into team and process performance Shared model architecture - Includes a single shared process view across design and runtime environments to ensure that business and IT have a unified understanding of the process model Performance data warehouse - Tracks key business metrics and process performance data to help analysts identify process performance hotspots to target for enhancement in future process versions Process center -- Provides a central hub for managing the design-time aspects of a BPM program including a repository for storing process model versions, a framework for deploying processes and related artifacts to runtime environments, and a registry for tracking the deployment of each process What are the benefits? Efficiency Eliminate manual data entry - Reduce time required to add a new employee record into the HR system from 9 hours to 10 minutes Reduce process cycle time - Reduce compensation processing timing for 12,000 sales representatives from 33 days to 7 Reduce manual routing - Eliminate 80% of the manual work required to route invoice exceptions to the appropriate resolution teams Effectiveness - Handle exceptions promptly, resulting in saving distressed shipments from 5% to 70%, yielding $2M per quarter in saved revenues Make better decisions - Improved review process, resulting in $3M Saving in billing disputes that were write-offs Consistent execution - Improve client satisfaction to 92% based on proactive tasks to ensure home loans are processed promptly Agility Faster regulatory compliance – Changed customs-related processes after September 11, 2001, within 90 days to comply with new federal regulations Support new business models - Change shipping partners within 10 minutes in core process, enabling manufacturer to change primary shipper every quarter, if beneficial Who is this designed for? Mid-to-large-sized enterprises in any industry that want to stay competitive and to rapidly change their business processes to respond to a variety of market and business demands will need business process management capabilities to address their business opportunities and challenges. More information: [Availability/cost/requirements] Planned availability dates: June 18, 2010: Electronic distribution - U.S. English and national languages [add hyperlink] to come RFA number: IBM legal compliance (3rd party software) IBM product branding, copyrights, etc. Replace embedded JBoss with WebSphere App Server v7 Replace embedded SQL Server Express with DB2 Express Support Windows and UNIX platforms Support DB2 Express, Oracle, and SQL Server databases DB2 will be a post-GA certification Two install experiences, one installer technology Simple experience includes app svr, databases, no config Standard experience allows clustering and other databases Reports / Analytics User Portal / Forms “… the picture IS the process …” 7 7 7 7
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Enabling Customers’ BPM Capability
Process inventory & mapping Knowledge sharing & collaboration Opportunity analysis & prioritization BPM program management Rapid process application development Continuous process improvement Marc In this session, we’ll focus on Teamworks … Role-based education & mentoring Multi-level certification of skills Expert Services when and where they need them Confidential 8
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Demonstration
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