1. DATA COLLECTION Economic Indicators i.e. Patient Experience
Data Collection for U4H
Existing data systems,
Staff Focus Groups/ Semi Structured interview,
Patient questionnaire & rating scales
Lessons Learned Log & PDSA Improvement Cycles
Organisation aspects Examples
Effects on Work processes & description of changes to pathways
Effects on workload
Effects on Structure Outcomes
Culture Outcomes ( Staff attitudes to adoption )
Comparison between – ICT Services Versus Traditional
Economic Indicators i.e.
Mean cost per patient of Telehealth service & comparison group
Investment & running costs/time used by staff using TH
Number of other primary care face to face visits
Number of admissions (including readmissions)
Number of bed days (days of hospitalisation)
Number of outpatient visits
Number of visits to emergency department
Number of specialist visits (consultant or specialist nurse)
Clinical Outcomes per disease group
Primary -
Secondary
Co-mobidities
Patient Experience
Patient satisfaction /Perception
Reasons for Non Participation
DATA COLLECTION
Local area
Scottish Aggregate data
Tools
Simple Patient Questionnaire
Focus groups with Staff