1. ReShaping Children’s Services
Transforming our Thinking
The Case for Change
Establishing our Shared Vision
Working in a Parallel Organization

2. Timeline – getting the work done...
Supporting Implementation Work
September, 2002
Preliminary Report Out
Need for integration
August, 2002
Mental Models
Shared Vision/Values
April, 2003
Work team recommendations
Leadership Decisions
Agency Specific Action Steps
Feb / March, 2003
Leadership Prep Work NO SUPRISES!
Oct / Nov 2002
Integration of Work
Refinement of Deliverables
Expansion into 7 sub-groups
July, 2002
Kick-off Session

3. Structure for Accomplishing the Work
Service Delivery System
HS/Schools
Management
Mode
HS/Schools
Leadership
Mode
Right
Customer
Team
Children’s Services
Leadership Group
Right
Cost
Team
Right
Services
Team
Community

4. ReShaping Children’s Services - Our Evolving Process
July, 2002 – April, 2003 L E A D R S H I P U P H I L O S Y U E
Systemic
Assessment
and
Evaluation C H A N G E R S
Prevention
Right Customer
IEP Diversion
Information
and Data
Management
Foster Care Prevention Guidelines
Right Cost
CSA Data Analysis
Service
Utilization
Management
Community Placements
Right Services
Utilization Management
Regulatory,
Policy and Practice
Issues
Residential Length of Stay

5. ReShaping Children’s Services
Key Decisions
Information and Data Management
Children’s Services Leadership Group DECISIONS MADE
Agency Specific Actions
YES – mandate phase in use of Harmony by all public child serving agencies starting with CSA kids
DFS – resolve
OASIS/Harmony issue
Activate Harmony Implementation Team – includes:
Bill Belcher, Chris Metzbower, Pam Cole, HARMONY Support person, Unit rep from each Phase One user group, Contracts person, DSMHS Analyst (Evaluation team)
JDRC – resolve multiple data-base issue
JUVARE – local system – opportunity for interface?
Activate Phase One Users Group – includes: Foster Care Unit (Patty Sullivan), CPS unit (Cindy Barker), FCPS Contract Services (Marty Humbertson), Juvenile Court Residential team (Jamie McCarron), FAPT 5 (Beth Felty), CSB MH/ADS Resource team (Jean Bartley)
FCPS – resolve issue of computer access – at specific sites?
Implementation Team to address the following (in addition to getting the full use of the Harmony system):
Potential use for other populations (fund codes) – such as CST kids?
Work closely with Evaluation team to assure that we have data elements needed to determine outcomes – both client specific and aggregate
CSB – resolve SYNAPSE/Harmony issue – specific computers for Harmony access?

6. ReShaping Children Services Implementation Progress
July 16, 2003
ReShaping Children Services Implementation Progress
VISION
CSLG … JULY 16
Prevention Committee –
Review draft charter,
Establish Prevention Committee UR
Establish 3 positions- at what level?
Define roles, responsibilities,
Relationships
Case selection
3. Foster Care Prevention
Identified gaps …inform IRMAPAT,
“Continuous Improvements” Team
4. Harmony/Data
Convene small group to pre-plan work
Identify next actions, challenges,
and needed resources
5. IRMAPAT –
Adopt Charter
Hire Rev Max Coordinator
Establish Community Chest
Contracts Diversion
Conduct staff “Meet & Greet”
Set tone for new day – school based
Services
Continuous Systems Improvement
Convene chartering subgroup
Foster Care Prevention
Guidelines
IRMAPAT C S L G
Check in
Implementation Work in Progress
Contracts Diversion C S L G
Check in
Harmony
Implementation C S L G
Define Expectations
Support, Lead Actions
Prevention
Committee
Continuous Systems
Improvements UR
PHASE ONE
needs deliberate action toward implementation
Work in Design Phase…

7. Our Evolving Children Service Delivery System
We envision a community of families where parents nurture and protect their children so they become healthy, productive members of society. We strive for a community in which parents are responsible for both the physical and emotional health, the financial and educational support of their children.
SCHOOLS
Children’s Services Leadership Group
HUMAN SERVICES
Prevention
Leadership
Committee
Continuous
Systems
Improvement
Contracts
Diversion
Parents, families
Community
Utilization
Review
Harmony
Implementation
Team
CPMT
IRMAPAT
NoVaCo
CSLG Meeting – November 3, 2003

8. ReShaping Children’s Services
Transforming the Way we Work
Implementation – Accountability within Organization
Supporting Cross-functional Work
Supporting Systems & Structure changes
Tracking our results
Establishing Continuous Systems Improvement Team