1. ASSOCIATION OF SERBIAN BANKS
ABOUT US
ASSOCIATION OF SERBIAN BANKS
BANK TRAINING CENTRE
Dr. Sladjana Sredojevic Advisor for International Cooperation, Financial Markets and Education Head of Bank Training Center

2. HISTORY
Since its beginning in 1921, ASB included bank staff education as regular activity
Bank Training Center as a special organizational unit within the ASB was established in 2001
Non profit oriented approach – ASB and BTC

3. VISION
Providing the banking industry in Serbia such an educational approach which has an immediate access to innovations and new concepts in the mainstream international financial markets, best banking practices and enabling bankers working hand in hand with both banks locally and foreign capital banks parent companies abroad.

4. STRATEGY
Encompassing the wide variety of topics and issues, leaving the school programs to be performed by the entities regulated by the educational national system.
But, nowadays… we have awareness of a new role of the training that has to meet requirements of the banking and society

5. CAPACITIES FOR EDUCATION
Permanent staff BTC Seka, Bojana, Nikola & Sladjana
Plus special advisors employed in ASB
Plus experts commissioned for
particular thematic areas and events

6. FORMATS OF TRAINING SERVICES:
Seminars
Symposia
Seminar + exam for trainees in banks
Round tables
ACI Courses for Dealing and Operations Certificates
Special programs for the users of software application developed by the ASB

7. TYPES OF SEMINARS PROVIDED
Short term, up to 3 days events
Tailor made – based on communication with banks
Technical financial services training rather than management training
Non-commercial fees – (diss) advantage

8. TYPES OF SYMPOSIA
All topics covered in the regular scope of activity of ASB
Long tradition – from 1921
Retail, IT, Payment Systems, Trade Finance. Compliance, Marketing, etc.

9. SEMINAR+EXAM FOR TRAINEES
Seminar for banks’ trainees – tailor made
Textbook
Exam – Commission composed by ASB employees
Certificate on banking exam
Can be modified for the banks need – trainees + new employees + etc.

10. NUMBER OF COURSES 51 31
seminars
symposia 22 21 20 19 20 15 9

11. NUMBER OF PARTICIPANTS

12. INTERNATIONAL CO-OPERATION
Recognized by the foreign education providers as the proper local partner, the ASB has been taking part in projects funded by foreign governments:
Past - Bank Academy International, F/M (financial support within the frame of the Stability Pact for South East Europe - German Government participation) and
On-going: Agence de Transfer de Technologie Financiere (ATTF), Luxembourg
Cooperation: USAID (programs) and EBTN (membership)

13. WE NEED YOUR OPINION! or KEY CHALLENGES AHEAD
Response to the social requirements – role of education activities outdoor
Necessary and regular activity
Financial Innovations require financial education
Ex. When the bank offered demo-desk PC + lady explaining e-banking in vivo, usage of e-banking increased!
Social media
ex. can Facebook become new tool in financial literacy?
Counters – are the banks’ clerks the one to educate the clients or we can work something together to help them?
What else do you see as a challenge/opportunity?